Castle & Co Facilities Services
From forensic cleans to nightly preschool contracts — Castle & Co handles jobs most domestic cleaners won't touch.
Technicians named in reviews (Ashish, Bhanu, Idris) receive personal praise rather than generic compliments, which is a reasonable signal that quality isn't entirely dependent on who shows up. The communication process — from first booking through to post-job follow-up — is mentioned repeatedly as a genuine strength, and the preschool client who notes managers attending site personally to resolve concerns suggests accountability exists at a management level, not just on the tools. The review pool does include two negative experiences involving service quality falling short of what was quoted and, separately, a contact-form complaint about unanswered enquiries — worth keeping in mind if your job is high-value or time-sensitive. It's worth confirming in writing what's included in your scope and getting a clear point of contact before the job starts.
Their work
What it's like working with them
Based on a sample of Google reviews (57 total)
“carpets, windows and sofa are squeaky clean and good for a year”
What they help with
Based on what their customers hired them for
How they stack up
Context from 180 cleanings in Newcastle
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Castle & Co Facilities Services
Castle & Co handles a notably wide spectrum of cleaning work — from everyday residential jobs like carpet, window, and sofa cleaning through to specialised services including mould remediation, post-flood restoration, forensic cleans, and post-construction site cleans. The commercial side is just as active: reviews name restaurant kitchen maintenance contracts, office carpet cleans, and a preschool cleaned five nights a week, which points to an operational capacity beyond typical domestic-only cleaners. Technicians Ashish and Bhanu are specifically called out for their work in Parramatta, while Idris earns a personal mention for going above and beyond on a residential job — suggesting a team with individually capable operators rather than anonymous rotating crews. The business is known for explaining its process before starting, particularly on pet stain, odour removal, and mould jobs, which is useful if you're dealing with a problem you haven't seen addressed before. They respond quickly to urgent requests — multiple reviews describe next-day or within-days turnarounds for office clear-outs and rental emergencies — making them a practical option when timing is tight. After 16 years of operation as a GST-registered trust entity, the business operates across the Newcastle, Parramatta, and broader NSW corridor based on job locations mentioned across reviews.
Best for: urgent or same-day cleaning callouts, end-of-lease bond cleans where passing the real estate inspection matters, post-flood and mould remediation jobs, and businesses needing ongoing commercial cleaning contracts.
Location
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Claim This Profile — Free →Common questions about Castle & Co Facilities Services
What types of cleaning jobs does Castle & Co handle?+
Castle & Co covers a broad range including residential carpet, window, sofa, and outdoor cleaning, as well as more specialised work like mould remediation, post-flood restoration, forensic cleans, and post-construction site cleans. On the commercial side, reviews mention ongoing restaurant kitchen contracts, nightly preschool cleaning, and office carpet jobs. This puts them in a different bracket to domestic-only cleaners if you need a business that can handle either category. If your job falls into a niche area, it's worth describing it in detail when you enquire to confirm they're equipped.
How quickly can Castle & Co respond to urgent cleaning jobs?+
Several reviewers specifically mention next-day or within-days turnarounds for urgent requests — one described needing offices cleared quickly and Castle arranging it within a matter of days, another got a same-day-next-day response with short notice. The Newcastle team is also noted for accommodating a forensic clean at short notice. That said, availability will vary, so if your timeline is critical, call directly rather than relying on the website contact form, which at least one reviewer found went unanswered.
Do customers get their bond back after Castle & Co's end-of-lease cleans?+
Multiple reviewers explicitly mention receiving their full bond back after using Castle & Co for end-of-lease cleaning, and one notes the real estate agent was satisfied with a three-bedroom townhouse bond clean. Reviewers describe the team as detail-oriented and focused during these jobs. End-of-lease cleaning is clearly a service they do regularly, which matters because bond cleans have specific requirements that differ from general house cleaning. Confirm the exact scope in writing before booking so both parties are aligned on what's covered.
Does Castle & Co work with businesses as well as homeowners?+
Yes — commercial work appears throughout the reviews. A restaurant hired them for daily commercial kitchen cleaning, a preschool uses them five nights a week, and several office owners mention carpet and general office cleans. One preschool reviewer notes that when issues arose, a manager came to site personally to understand the problem, which suggests they take ongoing contracts seriously. If you're a business owner looking for a regular cleaning arrangement rather than a one-off, they appear set up to handle that.
What do reviewers say about Castle & Co's pricing?+
Pricing feedback is generally positive — phrases like 'reasonable for the amazing work' and 'well worth the investment' appear across the sample, and one reviewer specifically notes the final charge matched the quote exactly. There is one negative review where a customer paid $1,650 upfront for an end-of-renovation clean and felt the result didn't match what was promised, which is worth factoring in for large-value jobs. For any job above a few hundred dollars, it's sensible to get the scope and deliverables documented before paying in full.