Newcastle Emergency Electrical
Mark attends Christmas Eve, Easter, and midnight callouts — and often diagnoses the fault for free over the phone first.
Across the 50 reviews analysed from 148 total on Google, the pattern that appears most consistently isn't just speed, it's availability: Mark is documented responding on Christmas Eve, Boxing Day, Easter, and after midnight, at times when customers explicitly note other so-called 24-hour electricians didn't answer. For homeowners weighing up trust, it's worth knowing Mark often attempts a phone or photo diagnosis first, which several reviewers mention saved them an after-hours callout fee entirely — a habit that doesn't maximise revenue but does build confidence he's not going to oversell you on the visit.
Their work
What it's like working with them
Based on a sample of Google reviews (148 total)
“came out immediately on an Easter public holiday when other '24 hr' electricians failed to answer”
What they help with
Based on what their customers hired them for
How they stack up
Context from 249 electricians in Newcastle
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Newcastle Emergency Electrical
Mark Price runs Newcastle Emergency Electrical as a Level 2 accredited sole trader, which means he can legally work on the network side of your property — fixing broken points of attachment, upgrading service lines, and restoring power from the pole down — work a standard electrician cannot legally touch. The business genuinely operates around the clock: reviews document Mark responding on Christmas Eve, Boxing Day, Easter public holidays, after midnight, and at 4am, often diagnosing the fault over the phone from photos of the switchboard before he even leaves home. His core residential work centres on emergency fault-finding (tripped safety switches, partial power loss, charred circuit breakers), switchboard and RCD upgrades, dedicated circuit installation, and downlight rewiring — with several customers specifically noting he fixed problems other electricians had either botched or refused to attend. A small team occasionally assists on larger jobs, with Daniel mentioned by name for attending after-hours calls when Mark coordinates multiple jobs simultaneously, and Phil noted for panel work; both reflect the same communication and clean workmanship customers associate with Mark directly. Across the job types mentioned in reviews, a recurring pattern stands out: Mark will often troubleshoot and resolve simpler issues over the phone at no charge rather than billing for an unnecessary callout — multiple customers mention this directly as a reason they'd call him first next time.
Best for: after-hours and weekend electrical emergencies, Level 2 service line and switchboard work that standard electricians can't handle, and homeowners who've already been let down by another electrician and need the fault actually fixed.
Location
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Claim This Profile — Free →Common questions about Newcastle Emergency Electrical
Does Newcastle Emergency Electrical actually respond after hours, or is that just marketing?+
Based on the reviews analysed, after-hours attendance is the core of what this business does — not an add-on. Reviewers document Mark attending at midnight, 4am, on Boxing Day, Easter Sunday, and Christmas Eve. Several customers note they called other electricians who advertised 24/7 availability first and got no answer, then called Mark and had someone at the door within the hour. If genuine after-hours availability matters for your situation, this appears to be one of the few local businesses where that claim holds up in practice.
What does being a Level 2 electrician actually mean for my job?+
A Level 2 accreditation allows Mark to work on the infrastructure that connects your property to the electricity network — things like broken service fuses, points of attachment, and three-phase supply upgrades. These are jobs a standard licensed electrician is not permitted to touch. Multiple reviews specifically mention needing Level 2 work, and several customers note Mark handled faults that other electricians had to turn away. If your power issue originates outside the meter or involves the service entry, a Level 2 accreditation is essential and not every electrician holds one.
How does Mark handle pricing for emergency callouts?+
Across 50 reviews, pricing feedback is consistently positive — with reviewers specifically using words like 'fair,' 'reasonable,' and 'competitive' in the context of after-hours and weekend jobs. One reviewer explicitly notes that costs were quoted upfront with no hidden extras. Mark is also noted in multiple reviews for trying to resolve simpler faults over the phone before attending, which has saved several customers an after-hours callout fee entirely. For complex or large jobs, it's worth asking for a written quote before work begins, as with any sole trader.
Who does the work — is it always Mark, or could anyone turn up?+
The vast majority of reviews describe Mark attending directly. On a smaller number of jobs — typically when multiple callouts are running simultaneously — a team member attends instead. Daniel is mentioned by name in one review as arriving for an after-hours job that Mark coordinated, and Phil is noted assisting on a panel upgrade. Both received positive feedback. If it matters to you who attends, it's reasonable to ask when you call, though for most emergency jobs Mark appears to handle the callout personally.
What areas does Newcastle Emergency Electrical cover?+
The business is based in Mayfield East and the reviews reflect jobs across the broader Newcastle area. Reviews don't specify exact suburb coverage boundaries, so if you're in an outer suburb or fringe area it's worth confirming when you call. Given the business regularly attends at short notice — often within 30 minutes — the service radius is likely centred on the Newcastle urban area. For anything more than about 30 minutes from Mayfield East, it's worth asking directly whether they cover your location before you're in an emergency situation.