AdBuilt
Three named team members — Shane, Matt, and Rick — each own a distinct phase of the renovation so nothing falls between the cracks.
That role clarity appears to be what prevents the communication breakdowns common in renovations managed by a single generalist. Two reviews in the sample do raise concerns about after-build repairs being slow to resolve, which is worth noting directly with Matt when scoping your job — ask specifically what the remediation process looks like if trades need to return. Recent reviews in the sample have trended higher than earlier ones, which is a useful observation going in. AdBuilt suits homeowners planning a complete kitchen overhaul or multi-room renovation who want one company managing all trades rather than those looking for a quick single-trade fix.
Their work
What it's like working with them
Based on a sample of Google reviews (24 total)
“Shane was very informative and designed the kitchen to our needs”
“Matt project managed the job coordinating all the trades and was always available”
“Communication throughout the whole process was excellent with texts, phone calls and emails”
What they help with
Based on what their customers hired them for
How they stack up
Context from 178 kitchen renovations in Newcastle
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About AdBuilt
AdBuilt handles full kitchen renovations, laundry fitouts, bathroom updates, and home extensions — not just cabinet swaps — coordinating all trades under one roof rather than leaving homeowners to manage separate contractors. The team behind each project breaks down clearly: Shane handles the design and quoting phase, listening to what clients want while pushing back on ideas that won't work in practice; Matthew (or Matt) runs project management and trade coordination, stays reachable throughout the build, and follows up after handover; Rick is the primary kitchen installer praised across multiple reviews for his hands-on finish quality; and Cate manages office communications, handling scheduling queries and keeping paperwork moving. Reviewers most often mention that the team will actively talk you out of your own ideas if they think something won't work — a useful counterpoint for homeowners who've already formed strong views. With roughly 13 years operating out of Belmont, they've taken on structural work including wall removals and first-floor additions alongside standard kitchen refits, making them a reasonable option for renovations that require building approval or multi-trade coordination rather than a single-trade install. Several reviewers note coming back for a second or third project, which is a useful signal when considering a company for anything beyond a straightforward replacement.
Best for: complete kitchen overhauls requiring structural changes like wall removal, multi-room renovations where a single company coordinates all trades, and homeowners who want a named project manager accountable for the full build from design to handover.
Location
Often needed together
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Claim This Profile — Free →Common questions about AdBuilt
Who will I actually deal with at AdBuilt, and what does each person do?+
Based on multiple reviews, AdBuilt runs a defined team structure. Shane handles the initial design consultation and quoting, and is noted for shaping designs around what clients actually need. Matthew (Matt) manages the project once underway — coordinating trades, keeping clients informed, and remaining contactable post-completion. Rick is the primary kitchen installer mentioned by name for hands-on workmanship quality. Cate manages office communications and scheduling. Knowing who owns each phase is useful when you're trying to track progress or raise a concern mid-build.
Does AdBuilt handle more than just kitchens?+
Yes — reviews describe completed projects that include laundry fitouts, toilet renovations, bathroom updates, home extensions, first-floor additions, and wall removals alongside kitchen refits. Several customers had multiple rooms done simultaneously under a single contract. If your project involves structural work or building approval, it's worth raising that in the initial consultation with Shane to confirm scope and any applicable permits.
What do customers say about AdBuilt's communication during a job?+
Communication is the most consistently praised aspect across the 20 reviews analysed — customers specifically mention a mix of texts, phone calls, and emails to keep them informed about who is attending and when. Reviews describe being notified in advance of each trade's arrival and being kept updated on schedule changes. Matt is most often credited for this during the build phase, with Cate handling office-side queries.
Is AdBuilt willing to challenge a homeowner's design ideas?+
Several reviewers specifically mention that AdBuilt will push back on ideas they think won't work well, rather than just agreeing to keep the sale. One reviewer noted explicitly that if you want a 'yes man,' AdBuilt isn't it. Customers who appreciated this framed it as honest professional advice rather than friction. If you have a fixed design in mind, it may be worth raising it early so you can gauge their feedback before committing.
How does AdBuilt handle issues or repairs after the job is finished?+
This is worth asking about directly before signing a contract. Several reviews describe strong post-completion support — including help with an appliance issue that was owner-supplied — and one reviewer credited Matt with remaining available for after-sales questions years later. However, two reviewers in the sample describe frustration with repairs taking an extended period to resolve after the build. Ask Matt specifically how warranty repairs are scheduled and what the expected turnaround is, so expectations are set in writing.