Panda Kitchens
Jason's detail-first design approach and Janene's proactive communication have brought multiple customers back for second and third projects.
Pricing appears genuinely competitive for the Newcastle area, with multiple reviewers mentioning they shopped around before choosing Panda. A smaller group of reviews — spread across earlier years — describe frustration with defect resolution: wrong panels, missed callbacks, or delays beyond the quoted timeline. Those complaints are real and worth noting, but the trajectory of reviews has improved markedly in the more recent period, and the majority of defect mentions in positive reviews describe issues that were ultimately resolved. Before committing, it's worth asking Panda directly how they handle post-install issues and what their typical timeline is for replacing damaged or incorrect components.
Their work
What it's like working with them
Based on a sample of Google reviews (43 total)
“the care Connor showed and his workmanship was outstanding”
What they help with
Based on what their customers hired them for
How they stack up
Context from 178 kitchen renovations in Newcastle
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Panda Kitchens
Jason and Janene run the Warners Bay showroom as a husband-and-wife team with clearly defined roles: Jason leads the design process — working through 3D software with clients, pushing functionality-first layouts, and making suggestions reviewers say they wouldn't have thought of themselves — while Janene handles communication, keeps clients updated through manufacturing and delivery, and manages post-install problem resolution. Installers Matt, Rob, and Connor are each named across multiple reviews for precision workmanship, punctuality, and the care they take finishing to exact tolerances. Beyond kitchens, Panda also designs and installs laundry cabinetry and bathroom cabinetry, which makes them a practical choice if you're renovating more than one room and want a single team to coordinate everything. Pricing is a recurring theme in the reviews — one client with 15 years of commercial interior design experience noted Panda came in $10,000 under the next closest quote, and several others describe the result as 'exceptional value for money' — though one reviewer noted the final price felt 'a bit on the expensive side.' The business also offers an on-site measuring service and coordinates stone masons for benchtops as part of the project, and a self-install option is available for buyers who want to reduce costs. Recent reviews trend noticeably higher than earlier ones, which is worth knowing when weighing the handful of older complaints about follow-through on defect resolution.
Best for: full kitchen and laundry renovations where design input matters, homeowners who want a single team to coordinate cabinetry across multiple rooms, and buyers comparing quotes across Newcastle-area suppliers.
Location
Often needed together
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Panda Kitchens
What areas does Panda Kitchens service beyond Warners Bay?+
The showroom is based in Warners Bay, NSW, and reviews confirm they offer on-site measuring for clients who live a considerable distance away. At least one reviewer noted they completed a full design and delivery for a remote client with no issues. If you're outside the immediate Newcastle area, it's worth calling to confirm whether your location is covered for measuring and installation, as delivery and installer availability may vary.
Do they only do kitchens, or can they handle laundry and bathroom cabinetry too?+
Multiple reviewers specifically mention using Panda for laundry and bathroom cabinetry alongside or separate from their kitchen. One customer returned after a 2020 kitchen install specifically to have Panda design and fit a new laundry, praising the functionality and storage. Another review covers the installation of both laundry and bathroom cabinetry in a single project. If you're renovating more than one room, they appear well set up to coordinate across all of them.
What do customers say about Panda Kitchens' pricing?+
Pricing is mentioned frequently and almost always positively. One reviewer with 15 years of commercial interior design experience said Panda beat the next closest quote by $10,000 — with stone, hardware upgrades, and installation included. Several others describe the outcome as 'exceptional value for money' or 'very competitively priced.' One reviewer noted prices felt 'a bit on the expensive side,' so it's worth getting a detailed quote and comparing, but the overall feedback suggests strong value relative to the finish quality.
How do they handle problems or defects after installation?+
This is the area where reviews are most mixed. Many positive reviews mention that small issues — a damaged door, a faulty drawer, a benchtop concern — were handled quickly and professionally. However, a handful of earlier reviews describe delayed responses, wrong replacement parts, and difficulty getting callbacks. Recent reviews trend noticeably better on this front. When getting your quote, it's worth asking specifically how they manage defect repairs and what the typical turnaround time is for replacement components.
Who will I be dealing with during the design and installation process?+
In the showroom, Jason leads the design consultation — reviewers consistently credit him for his knowledge of kitchen functionality, his use of design software, and his ability to suggest practical layouts clients hadn't considered. Janene manages communication throughout manufacturing and delivery, and multiple reviews describe her as easy to reach and proactive with updates. Installation is handled by a team that includes Matt, Rob, and Connor, each of whom is named in multiple reviews for precision work and respectful behaviour in the home.