A. J. Edden Pty Ltd
Three named specialists — Bailey for lockouts, Jake for security systems, Rachael and Geoff for hardware — means you're rarely dealing with a generalist.
The security installation work in particular stands out: multiple reviewers describe completed jobs at complex commercial and multi-residential sites, with careful handovers and ongoing technical support after install, not just a one-time visit. If you're visiting the showroom, ask for Rachael or Geoff for hardware selections; for security systems or alarm faults, Jake is the contact named most consistently; for urgent locksmith callouts, the field team (led by Bailey) has a strong record of same-day arrivals.
Their work
What it's like working with them
Based on a sample of Google reviews (120 total)
“entire process from first initial contact with Jake to the handover”
What they help with
Based on what their customers hired them for
How they stack up
Context from 211 locksmiths in Newcastle
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About A. J. Edden Pty Ltd
A.J. Edden operates across three distinct disciplines under one roof: locksmithing and lock hardware, electronic security systems (alarms, CCTV, intercoms, access control), and architectural hardware including doors, handles, and security screens — which makes them unusual among locksmiths who typically focus on just one of these areas. On the locksmith side, Bailey is the standout field technician, praised repeatedly for fast turnarounds, clear explanations of what went wrong, and a calm manner during stressful lockouts — including after-hours emergencies; Luke handles hardware consultations and special orders from the showroom. For security technology, Jake leads the team and is specifically noted for remotely activating systems, porting accounts, and solving faults without unnecessary callouts, while installers Matt and Jesse handle camera and alarm fit-outs for everything from single homes to multi-building apartment complexes. The showroom side is anchored by Rachael and Geoff, who are credited with deep product knowledge across locks, handles, door furniture, and Centor/Crimsafe screens — multiple reviewers mention returning specifically for them when working through renovations. With roughly 26 years of operation, the business serves both residential homeowners needing a single key cut and commercial clients requiring integrated security across warehouses, childcare centres, and apartment blocks, making them well suited to anyone who wants a single provider across a broader security and hardware brief rather than calling multiple trades.
Best for: urgent residential lockouts needing same-day field response, full security system installs (alarm, CCTV, intercom) for homes or commercial sites, and in-showroom architectural hardware selection during renovations.
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Claim This Profile — Free →Common questions about A. J. Edden Pty Ltd
Can A.J. Edden handle both emergency lockouts and larger security system installs?+
Yes — the business operates two separate service streams. Field locksmith Bailey is mentioned by multiple customers for fast, same-day lockout responses including after-hours situations. Separately, Jake leads a security technology team that has completed full alarm, CCTV, intercom, and access control installations for homes, warehouses, childcare centres, and multi-building apartment complexes. You can call one business for both.
Do they have a showroom where I can see hardware before buying?+
They do, and it's a genuine reason to visit rather than just order online. Reviewers describe an extensive range of handles, locks, door knockers, and door furniture on display. Staff members Rachael and Geoff are specifically credited with deep product knowledge — multiple renovation customers mention returning to them across different projects because they help narrow down selections based on door profiles, style, and practical fit.
What security brands does A.J. Edden work with?+
Bosch alarm systems are mentioned specifically across several reviews, including residential and commercial installs. For screens and doors, Centor and Crimsafe products are referenced by customers. Reviews don't name other brands explicitly, so if you have a specific brand requirement for cameras or access control, it's worth confirming directly with Jake's team before booking.
How do customers describe their pricing?+
Several reviewers describe prices as reasonable, and at least two note that staff actively steered them away from unnecessary callouts or expensive fixes when a simpler solution existed. One customer mentions key cutting as 'reasonably priced.' There's no pattern of pricing complaints across the 50 reviews we analysed, though A.J. Edden doesn't publish a rate card publicly — get a quote for larger jobs.
Does A.J. Edden service areas outside Warabrook?+
Reviews mention jobs in Newcastle, warehouse and office sites, multi-building residential complexes, and one reference to a customer in Nelson Bay — suggesting the team does travel regionally. The one negative review came from a customer who had travelled from the Central Coast, implying they don't necessarily operate that far south. For regional jobs outside the Hunter, it's worth calling ahead to confirm coverage before committing.