Newcastle Locksmiths & Security
Named technicians, same-day responses, and security installs that go well beyond a standard lock change.
Named technicians appear repeatedly enough to be reliable indicators: Lachie is the emergency-lockout specialist, Riley is the go-to for alarm and security system work, and Bailey handles same-day residential jobs efficiently. The office team — Rose and Lisa are mentioned by name — seems to genuinely manage scheduling and communication well, which matters when you're coordinating a multi-part security upgrade rather than a single lock replacement. Pricing transparency is a consistent theme, with multiple customers specifically noting the final bill matched the quote. If you're weighing up a larger job that combines locks, cameras, and an alarm system, it's worth asking at the quote stage whether one team will handle all three trades or whether subcontractors are involved.
Their work
What it's like working with them
Based on a sample of Google reviews (111 total)
“Digital locks for screen and front door fully demonstrated and instructed”
“We have been using Newcastle Locksmiths for several years now both at home and in our businesses”
What they help with
Based on what their customers hired them for
How they stack up
Context from 211 locksmiths in Newcastle
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Newcastle Locksmiths & Security
Running for around 26 years out of Georgetown, this is a full-spectrum security operation that goes well beyond basic locksmithing — reviews cover everything from digital smart locks and proximity card access systems to CCTV camera installations, alarm systems, and commercial keyless entry setups. The technician team is large enough that repeat customers mention specific names across very different job types: Lachie (also called Lachlan) handles emergency lockouts, broken keys, and digital lock installs with a reputation for arriving fast and explaining the new hardware thoroughly; Riley covers alarm systems, security system installs, and lockouts with a particularly calm, options-focused approach that customers in stressful situations single out; Bailey is the name that keeps appearing on responsive same-day bookings; Connor and Taz draw praise for friendly, efficient on-site work across residential jobs. The office side — specifically Rose and Lisa — gets called out separately for smooth communication and quote coordination, which suggests the admin process is more polished than the typical sole-trader locksmith. Commercial clients including a preschool and pharmacy are mentioned alongside standard residential work, which points to genuine capacity for keyed-entry systems, surveillance, and alarm monitoring at scale. For homeowners, this is the team to call when a straightforward lock change has grown into a 'while you're here, can we also do the alarm and cameras?' conversation.
Best for: emergency lockouts requiring fast response, whole-home or business security upgrades combining digital locks, cameras, and alarms, and commercial properties needing access control systems.
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Claim This Profile — Free →Common questions about Newcastle Locksmiths & Security
Does Newcastle Locksmiths & Security do emergency callouts outside business hours?+
Yes — multiple reviews specifically mention urgent after-hours situations being handled quickly. One customer describes calling on a weekend for an elderly father who had fallen over and needing immediate entry, and getting a same-day response. Emergency lockout response times mentioned in reviews range from 20 to 30 minutes. It's worth confirming after-hours rates when you call, as these aren't discussed in the reviews.
What security services do they handle beyond basic locksmithing?+
Quite a broad range — customers mention CCTV camera installations, alarm system installs and repairs, proximity card access entry systems, keyless digital locks for screen and front doors, and safe opening and servicing. A preschool review describes a full installation covering security cameras, keypad entry, surveillance, and keyless entry all done together. This makes them worth considering when a single job has grown into a multi-system security upgrade.
Which technicians are likely to attend and what are they each known for?+
The team is reasonably large for a local locksmith. Lachie (also called Lachlan) comes up most often for emergency lockouts and digital lock installs, with reviews praising his speed and willingness to explain new hardware. Riley is the name most associated with alarm systems and security installs, with customers noting he explains options clearly. Bailey, Connor, and Taz also appear across multiple reviews for residential lock work, and Taz and Paul are mentioned together on one job.
What do customers say about their pricing?+
Pricing is described as 'reasonable', 'competitive', and 'affordable' across multiple reviews, and several customers specifically note the final invoice matched the quoted amount. One review describes calling at 2pm about a pharmacy safe and having it fixed by 4pm at a price they found satisfactory. There's no mention of call-out fees in the reviews, so it's worth asking about that — particularly for emergency after-hours jobs — when you make contact.
Do they work on commercial properties as well as homes?+
Yes — reviews come from business owners as well as homeowners. Mentioned commercial jobs include a proximity card entry system fault repair, a full security installation at a community preschool (cameras, keypad entry, and keyless access), a pharmacy safe, and lock replacements across a work building. A number of reviewers mention using them for both their home and business, suggesting they're comfortable switching between residential and commercial contexts.