Mister Minit Marketown Newcastle West
John and Brendon turn around engraving, watch repairs, and key jobs in under 30 minutes — often while you wait.
When John, Brendon, or Amie/Amy are serving, customers consistently describe fast, friendly, and capable work — particularly for engraving and watch repairs. A notable cluster of reviews (roughly 9 of the 50 sampled) describe a different experience: a staff member who was dismissive, unwilling to take on jobs, or sharp with customers who asked questions. This isn't a fringe complaint — it's a clear enough pattern to be worth knowing before you visit. The practical takeaway: if you get a warm greeting at the counter, you're likely in good hands; if the vibe feels off, you could politely ask whether another team member is available, or return another day.
Their work
What it's like working with them
Based on a sample of Google reviews (117 total)
“I had the phone battery and seal fixed and paid for within 15 minutes of my call”
“he just verbally attacks you for asking instead of saying he is incapable”
What they help with
Based on what their customers hired them for
How they stack up
Context from 211 locksmiths in Newcastle
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Mister Minit Marketown Newcastle West
This Mister Minit franchise kiosk inside Marketown shopping centre covers far more ground than key cutting alone — customers regularly bring in watches for battery replacements and strap repairs, car remote fobs, personalised laser engraving on everything from Zippo lighters to beer glasses and compass gifts, shoe repairs, and even phone battery replacements. John is the team member most frequently mentioned by name, praised specifically for engraving precision on tricky requests, fast turnarounds on watch pin and strap repairs, and a warmth that puts customers at ease — multiple reviewers single him out for jobs that required a light touch and creative problem-solving. Brendon (also spelled Brendan in some reviews) draws consistent praise for key cutting and engraving efficiency, juggling multiple customers smoothly. Amie/Amy rounds out the team as the manager, known for going above and beyond — she's mentioned for remembering repeat customers, handling a stolen-shoes compensation claim fairly, and coordinating fundraiser donations across stores. The kiosk suits customers with quick-turnaround needs: most jobs mentioned in reviews were completed same-visit or within 30 minutes. For engraving in particular — personalised gifts, custom bar menus, coordinate engravings — this location seems to handle non-standard requests that customers elsewhere might struggle to get done.
Best for: personalised engraving on gifts and glassware, same-visit key cutting and car remote fob replacements, and quick watch battery or strap repairs while you're already at Marketown.
Location
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Claim This Profile — Free →Common questions about Mister Minit Marketown Newcastle West
What engraving jobs does Mister Minit Marketown handle?+
Customers have brought in Zippo lighters, beer glasses, compass gifts, key tags, and bar menus for personalised engraving — including small-font and multi-name requests. John is most frequently mentioned for engraving work, with reviewers noting he handles tricky requests without fuss. Most engraving jobs appear to be completed same-visit or within 30 minutes. If you have a non-standard request, it's worth calling ahead to confirm they can accommodate it.
Can they cut car keys and replace car remote fob batteries?+
Yes — key cutting and car remote fob work both appear regularly in reviews. One customer reported a replacement remote fob that worked reliably for months, and several others mention modern spare keys cut quickly and affordably. There are a small number of reviews where customers felt a staff member was unwilling to attempt an unfamiliar fob type, so if you have an unusual vehicle, it may be worth calling ahead to check whether they're familiar with your key model.
Do they do watch repairs and battery replacements?+
Watch battery replacements and strap/pin repairs are among the more commonly mentioned services in reviews. John is specifically praised for watch pin repairs done quickly and cheerfully. Note that at least one review mentions a staff member applying a 'no watch service after 5pm' policy despite the store being listed as open until 5:30pm, so arriving with time to spare is advisable if you need a watch job done.
How do customers describe the pricing at this location?+
Several reviewers describe the pricing as fair or better than expected — one customer noted they paid substantially less than anticipated for a car key repair, and another called the engraving 'extremely well priced.' Reviews don't mention a standard price list, so it's worth asking for a quote upfront, particularly for less common jobs like phone battery replacement or shoe repairs.
Who are the main staff members and what are they known for?+
John is the most-mentioned team member across the reviews, praised for engraving, watch repairs, key cutting, and a friendly manner. Brendon is noted for efficient key cutting and engraving, handling busy periods well. Amie/Amy, mentioned as the manager, is credited with strong customer care — including following up on complaints and coordinating across stores for fundraisers. A smaller number of reviews describe a different, unnamed staff member whose manner some customers found unwelcoming, so experiences can vary depending on who's on shift.