Frost Security Locksmiths
Cut a roof rack key from a barrel number alone — Frost regularly solves the jobs other locksmiths turn away.
The team's willingness to solve problems beyond the core job (fixing broken key housings for free, advising on DIY labour to cut costs, returning same-day when a part comes in) comes up repeatedly and unprompted, which suggests it's a genuine working style rather than a one-off. One review did flag a programming issue with a car key that led to a tow, and one older review noted an unexpected shipping charge — the business did personally follow up on the latter and resolve it. Neither issue appears as a pattern across the sample, so treat them as isolated incidents rather than a structural concern. If you're bringing in an automotive key for transponder programming, it's worth confirming the programming scope and what happens if a first attempt doesn't take — the team has handled this correctly in other documented cases, but it's a reasonable question to ask upfront.
Their work
What it's like working with them
Based on a sample of Google reviews (97 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 211 locksmiths in Newcastle
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Frost Security Locksmiths
Frost Security Locksmiths covers an unusually wide range of locksmith work — from everyday key cutting starting under $7 through to automotive key programming, ignition barrel re-keying, and sourcing rare or discontinued lock components that other shops can't locate. Staff members named in reviews include Hayden, Dean, Louis, Shane, and Sam, each praised for hands-on problem-solving: Hayden is specifically mentioned for going above and beyond on same-day parts sourcing and returning to complete an installation; Dean fixed a damaged key housing at no extra charge while cutting a replacement; Louis is called out for technical skill paired with a strong personality. The shop operates as a walk-in store in Georgetown with no booking required for most jobs, and multiple reviews highlight that phone quotes match in-store prices — a detail that sets them apart from mobile-only locksmiths where pricing can shift on arrival. They've handled roof rack pod keys cut from a barrel number alone, Toyota Hilux transponder keys, immobiliser programming, padlock removal, and full lockset replacements on residential doors, making them a practical first call whether the need is urgent or routine. Homeowners dealing with obscure parts — discontinued lock brands, hard-to-find key blanks — will find staff willing to order and hold stock rather than turn the job away. They're also willing to advise customers on DIY steps to reduce call-out costs, which reviews from budget-conscious customers, including students, specifically appreciate.
Best for: walk-in automotive key cutting and programming, sourcing rare or discontinued lock components, same-day residential lock repairs and rekeying, and budget-conscious homeowners who want honest advice before committing to a job.
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Claim This Profile — Free →Common questions about Frost Security Locksmiths
Does Frost Security Locksmiths take walk-ins or do I need to book?+
Multiple reviews specifically mention turning up without a booking and being served quickly, so walk-ins appear to be the norm for in-store work like key cutting and lock rekeying. One reviewer noted a short wait of around 10 minutes when the shop was busy, which is typical for a walk-in model. For mobile callouts to your home, it's worth calling ahead to confirm availability and get a quote. The shop is based in Georgetown, NSW.
Can Frost cut and program automotive keys, including for older or unusual vehicles?+
Yes — reviews mention successful key cutting and programming for a Toyota Hilux, ignition barrel re-keying matched to a door key with immobiliser coding, and a roof rack pod key cut from a barrel number alone with no physical key present. One review does note a programming issue with a car key that required a mechanic to rectify, so if you're having a transponder or immobiliser key programmed, it's worth asking upfront what their process is if the first attempt doesn't take. The team appears well-equipped for most automotive key work.
What do customers say about pricing at Frost?+
Pricing feedback is broadly positive — one reviewer had a basic key cut for under $7, and several note that phone quotes matched in-store prices exactly. One reviewer was charged half the phone-quoted price when they arrived, suggesting estimates can sometimes be conservative. There was one older complaint about unexpected shipping costs on an ordered lock, though the manager followed up directly and resolved it. One reviewer mentioned prices aren't labelled on shelf items, so asking for a written quote before committing to an order is sensible.
Can Frost source lock parts or key blanks that other locksmiths don't stock?+
This is one of the more consistent themes across reviews — multiple customers mention finding rare or discontinued key blanks and lock components that no other shop in the area carried. Staff are noted for ordering parts in and holding them aside when they're not immediately in stock. If you've already been turned away elsewhere for an unusual lock or key, it's worth contacting Frost before assuming the part can't be found.
Does Frost offer advice without pressure to upsell?+
Several reviewers specifically mention receiving honest, practical advice — including being told how to complete some labour themselves to reduce a call-out fee, and being walked through multiple options rather than pushed toward the most expensive one. Named staff members Hayden and Dean are both mentioned in the context of helpful, unpressured guidance. This appears to be a genuine pattern rather than a one-off, particularly for residential security issues where there may be several valid approaches.