Newcastle Total Pest Control
Travis and Greg are named across years of reviews for thorough treatments — and Steph for making the whole process seamless.
That kind of repeat-name recognition in a pest control context is meaningful: it suggests the same people are doing the work, not a rotating roster of subcontractors. Steph in the office is separately praised for proactive follow-up, including a case where she called a customer back after a post-treatment ant surge and sent a technician out the next day at no apparent extra charge. The 12-month SMS reminder system is a practical differentiator worth noting if you want an annual maintenance schedule without having to remember to call. If you're booking a pre-purchase termite inspection under time pressure, multiple reviews confirm they've accommodated urgent requests — worth asking about lead times directly when you call.
Their work
What it's like working with them
Based on a sample of Google reviews (96 total)
“Travis was punctual and completed the termite inspection thoroughly”
“Steph in the office was extremely helpful with all of my enquiries”
“Pre-purchase inspection was fantastic and a quick turnaround”
“everything was spoken about including times and hazards during and after application”
What they help with
Based on what their customers hired them for
How they stack up
Context from 240 pest controls in Newcastle
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Newcastle Total Pest Control
Travis and Greg are the field technicians most frequently named in reviews — Travis handles general pest treatments, termite inspections, and rodent work, consistently praised for thoroughness and for explaining chemical safety around pets; Greg is called out specifically for fixing jobs that previous pest controllers got wrong. Behind the scenes, Steph manages bookings and is named multiple times for her communication, flexible scheduling, and follow-through when customers have concerns after treatment. The business covers a wide service range — general pest sprays, termite inspections (including pre-purchase), rodent control, and multi-pest infestations involving ants, cockroaches, spiders, and pigeons — making them a practical choice for homeowners dealing with more than one pest type at once. They serve a broad geography across the Newcastle region, with reviews mentioning Toronto, Lake Munmorah, and Yarrabee Close, suggesting they travel well beyond their Balmoral base. Their working style leans toward explanation over speed — technicians consistently take time to walk through what they're applying, why, and what to expect afterward, which shows up repeatedly in reviews from people who have pets or chemical sensitivities. They also operate a proactive reminder system (12-month SMS prompts) that long-term customers highlight as a reason they've stayed loyal for years.
Best for: urgent or pre-purchase termite inspections, whole-house multi-pest infestations, homeowners with pets who need clear chemical safety guidance, and households wanting a long-term annual maintenance relationship with consistent technicians.
Location
Often needed together
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Claim This Profile — Free →Common questions about Newcastle Total Pest Control
What areas does Newcastle Total Pest Control service?+
Reviews mention jobs completed in Toronto, Lake Munmorah, Yarrabee Close, and the broader Newcastle region, suggesting they travel well beyond their Balmoral base. If you're in the Hunter or Central Coast fringe, it's worth calling to confirm coverage for your suburb. The business hasn't publicly listed a formal service radius, so a quick phone check is the most reliable approach.
Can they do urgent or short-notice bookings?+
Yes — multiple reviews specifically mention same-week or short-notice bookings, including one customer who called before Christmas and was fitted in promptly during a busy period. For pre-purchase inspections under time pressure, several reviewers confirm the team reshuffled their schedule to accommodate urgent requests. It's worth calling directly and explaining your timeline rather than just booking online.
Is it safe to use Newcastle Total Pest Control if I have pets?+
Pet safety comes up repeatedly in reviews and appears to be something technicians address proactively. Travis in particular is praised for explaining which chemicals are used, their safety profile around dogs, and what precautions to take during and after treatment. Steph in the office is also noted for flagging pet considerations at the booking stage. If you have specific concerns, customers suggest raising them upfront — the team appears comfortable adapting their approach.
What do customers say about pricing?+
Pricing is described as 'competitive' and 'affordable' in multiple reviews, with one long-term customer specifically calling it 'good value.' Costs appear to be quoted upfront before the visit, with one reviewer mentioning the price was confirmed when the appointment was scheduled. Reviews don't include specific dollar figures, so contact them directly for a quote based on your property size and pest type.
Do they offer ongoing maintenance or one-off treatments?+
Both options appear to be available. Several customers have used NTPC for years on a regular schedule, with the business sending 12-month SMS reminders to prompt rebooking — a detail multiple long-term customers highlight as genuinely useful. For one-off jobs like pre-purchase inspections or urgent infestations, the reviews also show strong results. If you want annual maintenance, it's worth asking them to add you to their reminder system at the time of your first booking.