Laser Plumbing and Roofing Newcastle
Fixes what other plumbers quote as replacements — multiple customers report saving hundreds after switching to Laser.
Technicians Jacob, Mitch, and James are mentioned by name repeatedly for punctuality, clean workmanship, and explaining what they found and why; that consistency across named individuals suggests it's a team standard rather than one standout performer. Three reviews in the sample do flag billing surprises — specifically apprentice labour and parts charges that weren't made clear before the job began — so it's worth asking upfront whether an apprentice will attend and requesting an itemised estimate on parts if your job involves materials.
Their work
What it's like working with them
Based on a sample of Google reviews (493 total)
“Jacob identified and fixed the issue very quickly”
“Replaced my hot water system the very next day”
“experienced in Apricus Solar Hot Water System Services”
What they help with
Based on what their customers hired them for
How they stack up
Context from 251 plumbers in Newcastle
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Laser Plumbing and Roofing Newcastle
Owner Ian Menzies runs a dual-trade operation covering both licensed plumbing and roofing — a combination that makes them particularly useful when water damage spans both disciplines, such as roof leaks causing internal plumbing issues. Ian is consistently praised for taking time on the phone to diagnose problems before anyone visits, and for giving honest assessments that save customers money; one reviewer recounts him arriving by torchlight after dark to fix a water tank emergency and invoicing a modest fee with no pressure. The named technicians each carry distinct strengths: Jacob handles hot water system diagnostics and gas heater servicing with strong technical explanation skills, Mitch leads larger installation and sewer relocation jobs and has been noted for going beyond the brief, while James is called out for commercial grease trap work and clear communication on fix options. The office side — particularly Jane on scheduling — draws repeated mention for proactive updates, coordinating same-day or next-day attendance that includes plumber, delivery, and sparkie timed together for hot water replacements. They handle residential repairs and maintenance through to small commercial roofing projects, and several reviewers specifically note they were quoted far less than a competitor's recommendation, or had a repair completed where another plumber said replacement was the only option. Around two decades of operation and GST registration reflect a properly structured company rather than a sole trader.
Best for: urgent hot water system replacements needing next-day coordination, gas heater servicing and solar hot water repairs, roof and gutter work that overlaps with internal plumbing issues, and homeowners who've been told a repair isn't possible and want a second opinion.
Location
Often needed together
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Claim This Profile — Free →Common questions about Laser Plumbing and Roofing Newcastle
Does Laser Plumbing Newcastle handle emergency callouts?+
Yes — several reviewers describe same-day responses to urgent situations, including one where the owner Ian arrived after dark by torchlight to fix a failing water tank. Another customer managed the whole job remotely while overseas and reported fast response and good communication throughout. Response times mentioned in reviews range from within the hour to the same morning. For genuine emergencies it's worth calling directly rather than submitting an online request.
What do customers say about Laser Plumbing's pricing?+
Most reviewers describe pricing as fair or better than competitors — a few specifically note they were quoted far more by another plumber before calling Laser. However, three reviews in our sample flagged billing surprises, particularly being charged for an apprentice's time without prior notice and for parts that weren't all used. It's worth asking upfront whether an apprentice will be attending and requesting an itemised parts estimate before work begins.
Do they do roofing work as well as plumbing?+
Yes — the business is licensed as both a plumbing contractor and a roofing contractor, which is reflected in their Google listing and in reviews mentioning gutter replacement and roof leak repairs. One reviewer described a commercial roofing project completed under tight timeframes and difficult access. This dual scope is particularly useful when a roof leak is also causing internal water damage that needs a plumbing fix at the same time.
Which technicians are likely to attend, and what are they known for?+
Jacob is frequently mentioned for gas heater servicing, solar hot water system diagnostics, and explaining technical issues clearly to homeowners. Mitch leads larger jobs like sewer relocations and hot water system installations and has been praised for going beyond the scope of the booked job. James handles commercial work including grease trap clearing and is noted for outlining long-term fix options. Jane in the office manages scheduling and is repeatedly mentioned for keeping customers updated at every step.
What areas does Laser Plumbing Newcastle service?+
The business is based in Lambton, NSW, and reviews reference jobs across the broader Newcastle area. Reviews don't specify exact suburb boundaries, so if you're on the fringe of the region it's worth confirming coverage when you call. Their response times across multiple Newcastle suburbs suggest they operate across the wider Hunter region rather than just the immediate Lambton area.