The Plumbing & Electrical Doctor
Jake stays through lunch on Easter weekend so you're not left without hot water — that's the level of follow-through this team is known for.
Named staff like Jake, Nick, Will, Tyler, and Kyle come up repeatedly, which suggests this isn't a rotating roster of contractors but a team with some consistency. That said, three reviews in our sample raise a specific concern worth noting: customers on drain and stormwater jobs report a disconnect between what was verbally scoped before work started and what was formally quoted and delivered — in each case the customer felt the job as completed was narrower than what had been discussed. This pattern is specific enough to mention: if you're booking drain investigation or stormwater work, get the scope confirmed in writing before any camera fees are paid or ground is broken. For hot water, gas, or electrical jobs, the picture is much more straightforward and consistently positive.
Their work
What it's like working with them
Based on a sample of Google reviews (694 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 251 plumbers in Newcastle
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About The Plumbing & Electrical Doctor
A combined plumbing and electrical outfit operating across the Gateshead region for roughly 22 years, they're genuinely equipped to tackle both trades in a single visit — something reviewers specifically flag as a time-saver when hot water systems need both a plumber and a sparky on the same day. The team is large enough to have named regulars: Jake handles gas plumbing emergencies and burst pipes, often staying through lunch or bad weather to get the job done; Nick is praised for his transparency and follow-through on diagnostics; Will earns mentions for walking customers through multiple options and their costs before touching anything; Tyler covers the electrical side, from switchboard work to EV charger installs; and Kyle is the go-to for heat pump hot water installations. The business fields same-day and after-hours call-outs — reviewers mention New Year's Eve, Easter long weekends, and out-of-hours hot water system replacements where the tech stayed past his shift to finish the job. Their core residential work runs from blocked drains and burst pipe repairs through to hot water system replacements, gas stove installations, ceiling fans, power point relocations, and 32-amp EV charger connections. They're best suited to homeowners who want a single phone number for both licensed trades and need someone who can respond urgently — less suited to anyone who wants a brief job scoped verbally without confirming scope in writing, as a handful of reviews flag gaps between verbal discussions and what ended up on the formal quote.
Best for: urgent hot water system replacements requiring both a plumber and electrician on the same day, after-hours and weekend emergency burst pipe or gas plumbing call-outs, and residential electrical upgrades including EV charger installations and switchboard work.
Location
Often needed together
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about The Plumbing & Electrical Doctor
Does The Plumbing & Electrical Doctor handle after-hours and weekend emergencies?+
Yes — multiple reviews in our sample specifically document after-hours, weekend, and public holiday jobs, including a New Year's Eve hot water replacement and an Easter long weekend gas plumbing call-out. In several cases technicians stayed past the end of their shift to complete the work rather than leaving a job half-done. If you have an urgent hot water or burst pipe situation, calling directly rather than submitting a web enquiry appears to get a faster response based on what reviewers describe.
Can they send both a plumber and an electrician for the same job on the same day?+
This is one of the more practical things reviewers highlight — being a combined plumbing and electrical business, they can coordinate both trades to attend on the same day for quoting and again for the work, saving you from taking multiple days off. Several reviewers specifically mention this as the reason they chose them over separate tradespeople, particularly for hot water system replacements where both an electrical connection and plumbing work are needed.
What do customers say about pricing and upfront quotes?+
The majority of reviews describe technicians providing a written or verbal quote before starting work, and most customers report no surprise charges on standard jobs like hot water replacements, tap installations, or electrical work. However, three reviews in our sample raised concerns about drain and stormwater jobs where the scope as completed felt narrower than what had been verbally discussed beforehand. If you're booking a drain inspection or stormwater repair, ask for the full scope and any potential additional work to be confirmed in writing before authorising the camera inspection fee or any excavation.
Who are the main technicians and what are they known for?+
Jake comes up most often in reviews and is consistently praised for his calm manner under pressure, his willingness to work through difficult conditions, and his expertise in gas plumbing and hot water systems. Nick is mentioned for transparency and his knowledge of water systems. Will is praised for presenting multiple options with costs before starting. Tyler handles the electrical work — reviewers mention him for EV charger installs, ceiling fans, and hot water system electrical connections. Kyle gets specific praise for heat pump hot water installations.
What areas around Gateshead do they service?+
The business is based in Gateshead, NSW, and reviewers mention properties across the Hunter and Lake Macquarie area, with one reviewer specifically naming Morisset Park. Reviews don't provide a defined service radius, so if you're outside the immediate Gateshead area, it's worth calling to confirm they cover your suburb before booking.