Newcastle Plumbing Kings
Logan fixed a water hammer in one visit that another plumber couldn't solve across multiple callouts.
Chris is the director and primary contact, but the team is large enough that Kody, Zac, Logan, Geoff, and Bailey each appear by name across unrelated reviews, which points to a company with stable staff rather than a one-person operation. For urgent situations specifically — burst pipes, gas leaks on a Friday afternoon, hot water failures — the response pattern in reviews is consistently same-day or within hours, and the team has provided temporary hot water units while permanent replacements are sourced. When getting a quote, it's worth asking for an itemised breakdown so you can compare like-for-like if you're pricing across multiple plumbers.
Their work
What it's like working with them
Based on a sample of Google reviews (154 total)
“helped us with a temporary hot water tank while the new system arrived”
“He cleaned up, including vacuum ING the floor before he left”
What they help with
Based on what their customers hired them for
How they stack up
Context from 251 plumbers in Newcastle
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Newcastle Plumbing Kings
Chris leads NPK as the director and primary point of contact, praised across reviews for explaining options clearly, offering budget-conscious quotes, and following up on warranty claims personally — including a case where he navigated a manufacturer dispute over weeks to get a faulty hot water unit replaced at no cost. Field technicians Kody, Zac, Geoff, Bailey, Logan, and Andrew are each named repeatedly: Kody is specifically praised for communication on complex jobs and water leak diagnosis; Zac handles hot water system replacements, vanity installs, and urgent gas issues with notable attention to cleanup; Logan solved a persistent water hammer that a previous plumber had failed to fix across multiple visits; Bailey completed a bidet installation with a 'friendly yet professional manner' that earned a direct price comparison — $1,500 cheaper than a competing quote. Office staff Alex, Breanna, Sandy, and Hayley are called out by name for prompt correspondence and genuine customer care, which is uncommon for a trade business of this size. The team covers residential jobs from blocked drains and burst pipes through to full sewer line replacements, solar hot water systems, rainwater tanks, drainage, downpipes, and commercial café plumbing — several reviews describe multi-day excavation and concreting work, not just call-out repairs. They're a strong match for homeowners who've had bad experiences with unreliable trades or overpriced quotes, and for urgent jobs where same-day or within-the-hour response is needed.
Best for: urgent same-day plumbing emergencies, hot water system replacement with temporary supply during lead times, complex drainage or sewer line work requiring multi-day excavation, and homeowners who have received an unusually high quote elsewhere and want a second opinion.
Location
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Claim This Profile — Free →Common questions about Newcastle Plumbing Kings
Does Newcastle Plumbing Kings do emergency callouts?+
Yes — same-day emergency response is one of the most frequently mentioned strengths across reviews. Customers describe plumbers arriving within 30 minutes for cracked water lines, within 2 hours for a Friday afternoon gas problem, and the same afternoon for urgent general repairs. Hot water failures are specifically called out as a job type where they attend quickly and can provide a temporary unit while a permanent replacement is sourced.
What do customers say about Newcastle Plumbing Kings' pricing?+
Pricing feedback is consistently positive, with multiple customers noting that NPK's quotes came in well below competitors for the same scope of work — in one case $1,500 cheaper than a rival quote for a bidet installation, and in another case roughly one-third of a competing plumber's price. Several reviews also confirm the final invoice matched the quoted amount without unexpected extras. There is one review in the sample where a customer felt the quote was too high for their job, so as with any trade, it's worth getting a comparison quote for larger or ambiguous-scope work.
Which technicians are likely to attend, and what are they known for?+
The field team includes Kody, Zac, Geoff, Bailey, Logan, and Andrew — all named across separate reviews by different customers. Kody is praised for communication on complex multi-day jobs and water leak diagnosis; Zac for hot water replacements, vanity installs, and urgent gas work with thorough cleanup; Logan for solving a water hammer that a previous plumber couldn't fix; Geoff for efficiency and explaining issues clearly. Chris, the director, is frequently mentioned as the first point of contact and for follow-up on complex or warranty-related jobs.
Do they work on commercial properties as well as homes?+
Yes — at least one review describes work carried out in a café during morning service with no disruption to operations, and the reviewer mentioned they would use NPK for ongoing commercial plumbing needs. The majority of reviews are residential, but the team appears comfortable in commercial settings. If you have a commercial job, it's worth calling ahead to confirm scope and availability.
What areas does Newcastle Plumbing Kings cover?+
The business is based in Gateshead, NSW, and reviews mention jobs completed in Merewether and across the broader Newcastle region. The platform lists them under the Newcastle area. For properties outside the immediate area, it's worth confirming coverage when you call — reviews don't give a precise boundary for how far they travel.