Reactive Plumbing, Drains & Electrical Newcastle
Jack, Theran, and Daimon each named by customers for explaining jobs clearly and arriving the same day.
The team's range is broad for a residential plumber: hot water systems (including solar-connected and gas), underground leaks, blocked drains, CCTV inspections, and gas capping all appear in the sample, which makes them worth calling when the problem hasn't been fully diagnosed yet. Pricing comes up negatively in a handful of reviews — three customers in this sample called costs high or hard to justify against part prices — so if budget is tight, it's worth asking for an itemised quote upfront and comparing on larger jobs like full system replacements. The recent review half of the sample shows more variation in scores than the earlier half, so ask for the specific technician whose work is documented here if consistency matters to you.
Their work
What it's like working with them
Based on a sample of Google reviews (239 total)
“explained the problem and options very clearly”
“left the site much cleaner then when he came”
What they help with
Based on what their customers hired them for
How they stack up
Context from 251 plumbers in Newcastle
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Reactive Plumbing, Drains & Electrical Newcastle
Reactive Plumbing runs a team of named technicians — Jack, Theran, Daimon, Ethan, Matt, Fraser, and others — each showing up in multiple reviews for the same qualities: arriving on time, explaining options clearly before starting work, and leaving the site clean. Jack in particular handles a wide range across the residential spectrum, from gas line capping and hot water system replacements to underground leak detection and tapware installs. Theran is the name most associated with hot water pressure diagnostics and solar-connected hot water systems, often staying until the job is fully tested. Daimon draws consistent praise on blocked drain clearances and hot water unit replacements, especially when the base or surrounding pipework needs unexpected attention. The business is firmly residential — reviews reference new builds, older homes with substandard existing plumbing, and unit complexes — and their turnaround speed is a recurring practical point, with multiple customers noting same-day or next-morning arrivals for urgent jobs. They also do CCTV sewer inspections and gas work alongside standard plumbing and drains, making them useful when a problem hasn't been diagnosed yet, not just when you already know what needs fixing.
Best for: urgent residential hot water system failures, blocked drain diagnosis and clearance, and jobs where the problem hasn't been identified yet and CCTV or pressure testing is needed first.
Location
Often needed together
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Claim This Profile — Free →Common questions about Reactive Plumbing, Drains & Electrical Newcastle
Does Reactive Plumbing do emergency same-day callouts?+
Multiple reviews in our sample describe same-day or next-morning arrivals for urgent jobs including burst pipes, gas hot water failures, and underground leaks. One customer noted a 12-hour turnaround from the initial call. They appear well set up for residential emergencies across the Newcastle area, though availability will vary — calling directly will confirm current wait times.
Which plumbers on the team are most mentioned by customers?+
Jack is mentioned most frequently across the sample, covering hot water systems, gas capping, underground leaks, and tapware. Theran draws specific praise for hot water pressure diagnostics and solar hot water system servicing, often staying to test the full system after installation. Daimon is praised for blocked drain clearances and hot water unit replacements, including jobs requiring unexpected base or pipework remediation. Ethan, Matt, Fraser, and others also appear positively in reviews.
What do customers say about pricing at Reactive Plumbing?+
Most reviewers describe pricing as reasonable, and several mention receiving multiple price-point options before committing — for example, being offered a choice of four hot water systems at different price levels. However, three reviews in the 50 we analysed called costs high, particularly on hot water system installations. If you're comparing quotes on a larger job, asking for a full itemised breakdown of labour and parts is worthwhile before proceeding.
What areas does Reactive Plumbing service?+
Based on job locations mentioned in reviews, they cover a wide stretch of the Newcastle and Lake Macquarie region. Suburbs referenced include Charlestown, Cardiff, Mayfield, Jesmond, Fletcher, Gwandalan, Swansea, Barnsley, Maryland, Wyee, Merewether, Waratah, Elermore Vale, and Windermere Park, among others. Their base is Mayfield West, so coverage appears to extend well beyond the immediate suburb.
Do they handle gas work as well as plumbing and drains?+
Yes — gas line capping and new copper gas line installations are both mentioned in reviews, and their business name includes electrical alongside plumbing and drains. Jack is specifically mentioned in one review for capping a gas line at a Waratah property, and Jason is referenced for resolving a gas leak and running a new copper line. If you have a combined gas and plumbing issue, it's worth confirming on the call whether both can be handled in the same visit.