Hunter Valley Pool Perfection Pty Ltd
Customers specifically name Mark and Anthea for talking them out of purchases they didn't need — and occasionally lending equipment for free.
That's a specific, repeated behaviour, not a generic compliment, and it shows up across both in-store visits and on-site service calls. From the 32 reviews analysed, named team members each have a clear lane: Mark handles installations and site decisions, Anthea owns the in-store water testing and chemical advice, and Dan covers the regular maintenance rounds. The one outlier in the sample is a single complaint about missed return calls, which doesn't represent a pattern given the overwhelming volume of positive contact experiences — but if responsiveness matters to your timeline, it's worth confirming their current availability when you first reach out.
Their work
What it's like working with them
Based on a sample of Google reviews (37 total)
“monthly pool maintenance kept our pool swimmable all year round”
What they help with
Based on what their customers hired them for
How they stack up
Context from 197 pool maintenances in Newcastle
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Hunter Valley Pool Perfection Pty Ltd
Mark leads HVPP as the hands-on owner, personally handling equipment installations — pumps, filters, chlorinators, heaters — and is consistently praised for being responsive and going beyond standard service. Anthea runs the in-store side and is specifically named for her water-testing expertise and product knowledge, while team members like Dan handle regular monthly maintenance rounds and Jacko assists walk-in customers. What sets this operation apart from typical pool shops is a documented refusal to upsell: multiple customers across different years describe being told what they already had was fine, being loaned equipment free of charge when they hit trouble, or being steered away from purchases they didn't actually need. They cover the full lifecycle of pool ownership — new fibreglass pool setups with complete equipment packages, storm recovery, mineral conversions, robot cleaner upgrades, valve and filter replacements, and ongoing weekly or monthly maintenance contracts that have run as long as five years for some clients. Homeowners who've tried other Hunter Valley pool services before landing here consistently describe HVPP as the resolution to problems those other businesses created, including wrong filter orders and ongoing equipment dramas.
Best for: homeowners wanting honest, no-upsell advice on pool chemicals and equipment, ongoing weekly or monthly maintenance contracts, full equipment installations or upgrades on existing pools, and resolving problems caused by other pool service providers.
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Claim This Profile — Free →Common questions about Hunter Valley Pool Perfection Pty Ltd
Who will actually show up to service or install equipment at my pool?+
For installations — pumps, filters, chlorinators, heaters, and new pool equipment packages — Mark (the owner) personally handles the work, according to multiple reviewers. Regular maintenance visits are covered by team members including Dan, who is specifically named by one long-term customer for consistent, reliable service over several years. In-store, Anthea handles water testing and chemical advice. It's a small, named team rather than an anonymous roster of contractors.
Will they try to sell me things I don't need?+
Multiple customers across different years specifically mention that HVPP talked them out of unnecessary purchases, pointed out that equipment they already owned was still serviceable, and in at least one case loaned equipment free of charge when a customer was in difficulty. This pattern appears independently across enough reviews that it reads as a genuine operating principle rather than an isolated gesture. If you've been burned by upselling elsewhere, this is one of the most consistently praised aspects of the business.
Do they handle ongoing maintenance, or just one-off repairs and installs?+
HVPP offers both weekly and monthly maintenance contracts, and several reviewers describe relationships spanning two to five years. One customer notes their pool was 'swimmable all year round' on a monthly service plan, while another had weekly visits for two years with no complaints. If you want a set-and-forget arrangement rather than ad hoc callouts, reviews suggest this is a core part of what they do — not a sideline.
What areas do they service, and is it worth travelling to their Cessnock store?+
The store is based in Cessnock in the Hunter Valley. On-site maintenance and installation work appears to cover the broader Hunter Valley region based on reviewer locations and comments. At least two customers explicitly mention travelling specifically to Cessnock for HVPP after trying other local pool businesses, suggesting the trip is considered worthwhile. If you're outside the immediate Cessnock area, it's worth calling ahead to confirm whether they service your suburb for on-site work.
Can they help if my pool is in bad shape — storm damage, wrong equipment installed, or a complete setup for a new pool?+
Several reviews describe exactly these scenarios. One customer had HVPP resolve a situation where another supplier delivered the wrong filter twice; another needed full storm recovery without being pressured into buying products they already had. For new pools, Mark is noted for assembling complete equipment packages (pump, chlorinator, heater, filter, chemicals) and personally commissioning the installation. These aren't edge cases in the reviews — problem-solving and full setups appear to be a genuine strength.