Mick's Pool Care
Sends photo reports and water test results after every visit — a step most pool services skip entirely.
The team handles more than skimming and chlorine top-ups; reviews document pump repairs, robot cleaner servicing, black algae remediation, and equipment setup, suggesting they're worth calling for problem jobs as well as routine upkeep. Mick's name appears in virtually every review as the primary contact and operator, and customers switching from franchise services have specifically noted the difference in thoroughness — so if you've been underwhelmed by a larger chain, this is a realistic alternative worth comparing.
Their work
What it's like working with them
Based on a sample of Google reviews (71 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 197 pool maintenances in Newcastle
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Mick's Pool Care
Mick and his small crew — including team members Tony and Andrew mentioned across multiple jobs — run a hands-on pool maintenance operation out of Branxton that covers regular servicing, chemical balancing, equipment diagnostics, and tricky remediation work like black algae treatment. What sets the operation apart from larger franchise competitors (one reviewer explicitly switched from Poolwerx and noticed an immediate difference) is the depth of reporting: after each visit, customers receive photos and a written record of exactly what was done and what the water chemistry read. Mick and the team take the time to explain what went wrong and why, which makes them a strong fit for first-time pool owners who want to understand their equipment rather than just hand it over. They handle equipment repairs beyond routine cleaning — robot cleaner servicing, pump troubleshooting, and pool robot replacement and setup have all come up in reviews — meaning you're not just getting a surface clean. Scheduling is flexible enough that multiple reviewers note they rescheduled without friction, and a text notification before arrival is standard practice. For ongoing monthly contracts or one-off problem-solving visits, they respond quickly — same-day attendance has been noted — and they're equally comfortable with pools and spas.
Best for: first-time pool owners who want hands-on guidance, homeowners seeking monthly maintenance with detailed post-visit reports, and anyone dealing with a specific equipment fault or persistent water quality problem like algae.
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Claim This Profile — Free →Common questions about Mick's Pool Care
Does Mick's Pool Care offer ongoing monthly maintenance contracts?+
Yes — monthly servicing is a core part of what they do, with multiple reviewers noting they've been on regular schedules for anywhere from a few months to over a year. Each monthly visit typically includes cleaning, water testing, chemical balancing, and an equipment check. After each service, customers receive photos and a written summary of what was done and what the water readings showed. This makes it straightforward to track your pool's condition without needing to be home during the visit.
Can Mick's Pool Care help with equipment repairs, not just routine cleaning?+
Reviews confirm they go beyond surface maintenance — customers have had pump issues diagnosed and resolved, robotic cleaners serviced and replaced, and persistent problems like black algae treated over multiple visits. One reviewer noted Mick and Tony attended at short notice to sort a pump and robot cleaner fault alongside a standard clean. If you have a specific equipment problem, it's worth contacting them directly to confirm whether they can handle your particular make or model before booking.
Is Mick's Pool Care a good option for first-time pool owners?+
Based on several reviews from new pool owners, yes — Mick takes time to explain how equipment settings work, what chemical readings mean, and what to watch for between visits. Multiple reviewers with no prior pool ownership experience describe coming away feeling more confident and informed. He also responds to questions between scheduled visits, which reviewers describe as prompt. If you're starting from scratch, that advisory approach appears to be a genuine part of how the service works, not just a bonus.
How does Mick's Pool Care handle scheduling and communication?+
Customers consistently mention receiving a text message before each visit to confirm arrival time, and reviewers describe scheduling as flexible — several noted they rescheduled without any issues. Communication between visits is also praised, with Mick described as quick to respond to questions or concerns via message. For urgent problems, at least one reviewer reported a same-day response to a filter fault, though availability for emergency callouts would be worth confirming when you enquire.
What areas does Mick's Pool Care service?+
The business is based in Branxton in the Hunter Valley, NSW. Reviews don't specify a defined service radius, so if you're in a surrounding suburb or town, it's best to contact Mick directly to confirm whether your location is within their regular service area. Given the sole-trader structure, they likely focus on a contained geographic zone around Branxton rather than operating across the broader Hunter region.