Integra Pool Service
Shannon keeps a chemical history log for every pool he services — and teaches owners how to manage it themselves.
The operational systems here are noticeably more structured than typical sole-trader pool services: photo logs, chemical history records kept on file, SMS updates, and itemised invoices are all mentioned independently by different customers, which suggests these aren't one-off gestures. From the 50 reviews analysed, there is one low-rating review citing price increases and a drop in service detail over time — this is a single isolated account in an otherwise consistent picture, so it's worth asking upfront about current pricing and service scope when booking a monthly plan, but it doesn't reflect a broader pattern in the sample.
Their work
What it's like working with them
Based on a sample of Google reviews (76 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 197 pool maintenances in Newcastle
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Integra Pool Service
Shannon leads the Integra team and is the name most frequently praised across reviews — customers single him out specifically for meticulous water chemistry, explaining what he's doing in plain terms while he works, and for honest assessments that don't push unnecessary products or repairs. Brendan handles jobs alongside Shannon on larger installs and repairs, consistently praised for showing up on time and walking customers through what was done, while teammates Matt, Joel, Joshua, and Roman also appear across the review pool handling routine services and equipment work. The business covers a broad range of pool work that goes well beyond chemical balancing — equipment relocations, sand filter and robotic cleaner installations, chlorinator repairs, pump replacements, and post-flood or post-storm recovery jobs all appear in reviews, making them genuinely useful as a single contact for maintenance and repairs rather than just a chemical top-up service. They run a systematic monthly service model that includes day-before SMS reminders, on-route notifications, photo documentation during visits, and itemised digital invoices with auto-pay — a level of operational structure that reviewers (particularly first-time pool owners) call out as reassuring. Their approach to new or inexperienced pool owners stands out: multiple customers specifically mention being taught how to care for their pool rather than being kept dependent on the service, which is unusual in routine pool maintenance. They're well suited to homeowners wanting a consistent monthly service relationship, those dealing with equipment failures or post-weather damage, and first-time pool owners who need both the work done and the knowledge to understand their own pool.
Best for: homeowners wanting a reliable monthly pool maintenance plan with clear communication, first-time pool owners who need education alongside the service, and those needing equipment repairs or installs handled by the same team that does their regular servicing.
Location
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Integra Pool Service
Does Integra Pool Service offer regular monthly maintenance, or is it just one-off visits?+
Monthly servicing is their core offering, and several customers mention being on a plan for one to three years. The service includes chemical balancing, cleaning, and a running log of water chemistry results kept on file each visit. Customers also receive an SMS reminder the day before and again when the technician is on their way, which reviewers specifically mention as a reassuring part of the routine.
Can Integra handle equipment repairs and installs, not just pool cleaning?+
Yes — reviews cover pump replacements, sand filter and robotic cleaner installations, chlorinator repairs, heat pump relocations, and pool plumbing work including chlorinator plumbing jobs. Several customers mention using them for both ongoing maintenance and equipment upgrades through the same team, which removes the need to find a separate tradesperson for repair work. Shannon and Brendan are the technicians most frequently named on equipment jobs.
What do customers say about pricing at Integra Pool Service?+
Pricing is described as reasonable or competitive across the majority of reviews, with several customers specifically noting they received better value here than from previous pool services. Reviewers also mention being told honestly whether a repair was urgent or could wait, rather than being pushed into unnecessary work. One review does note price increases over a multi-year period, so it's worth confirming the current rate structure when setting up a monthly plan.
Is Integra Pool Service a good fit for first-time pool owners?+
Multiple reviews are specifically from first-time or inexperienced pool owners, and the feedback is consistently positive — customers highlight that Shannon and the team explain what they're doing during the service and teach owners how to manage their pool themselves. Joshua is also mentioned by name for patiently answering a large volume of questions from a new homeowner. The combination of clear communication and detailed service reports makes it a practical choice for anyone still learning the basics.
Can Integra help if my pool has been damaged by rain or flooding?+
Yes — reviews mention Integra being called in specifically after flooding events, storm damage, and post-rain green or mud-filled pools, with customers noting prompt response and good results. One reviewer mentions contacting them after flooding left a mud-filled pool and calling them their new pool shop off the back of that experience. If you need urgent turnaround, it's worth calling directly to check availability rather than relying on online enquiry forms.