Newcastle Security Systems
Gary personally turns up to alarm emergencies on public holidays — two customers say he resolved their issues within minutes.
That enquiry issue is a single mention and doesn't represent a pattern, but it's worth noting as a practical point: the website contact form may not be the most reliable channel. If you're considering this business, call directly rather than waiting on a web form response, and ask upfront about availability and turnaround for your specific job.
Their work
What it's like working with them
Based on a sample of Google reviews (3 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 234 security & cctvs in Newcastle
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Newcastle Security Systems
Gary, who runs Newcastle Security Systems, appears to be the key person on the tools — and the standout quality across reviews is his willingness to respond on public holidays and long weekends when most tradies are unreachable. Both five-star reviewers specifically called out emergency situations: an alarm triggered in a new home with a non-working code, and a callout during the Kings Birthday long weekend. In both cases Gary arrived promptly and resolved the issue quickly, which points to a business that's genuinely available outside standard business hours. Based in Adamstown Heights, the company is a registered entity with around eight years in the security industry, suggesting a degree of operational stability behind what appears to be a small, hands-on team. Where Gary excels is in responsive alarm system troubleshooting and emergency callouts — less clear from the available data is whether they take on larger CCTV installations or new security system builds. One unresolved enquiry through the website contact form suggests their online intake process may not be actively monitored, so a direct phone call is likely a more reliable way to reach them.
Best for: emergency alarm callouts on public holidays or weekends, alarm system troubleshooting in recently purchased homes, and homeowners who need a responsive local operator rather than a large impersonal security company.
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Claim This Profile — Free →Common questions about Newcastle Security Systems
Does Newcastle Security Systems handle emergency callouts outside business hours?+
Based on two separate reviews, Gary has responded to alarm emergencies on a public holiday and during a long weekend, arriving promptly and resolving the issue quickly on both occasions. This appears to be a genuine strength of the business rather than a one-off. If after-hours availability is important to you, it's worth confirming directly what his current response arrangements are, as availability can change over time.
Who is the main technician I'd be dealing with?+
Both positive reviews name Gary as the person who attended and completed the work. He's described as professional and efficient, particularly under pressure in emergency situations. The business appears to be small and hands-on, so Gary is likely your primary point of contact — but confirm when you call whether additional technicians are involved for larger jobs.
What's the best way to get in touch with Newcastle Security Systems?+
One reviewer noted they received no response after submitting an enquiry through the website contact form over a two-week period. That's a single experience and may not reflect current practice, but it's worth knowing. Calling directly is likely to get you a faster response — reviews suggest Gary is responsive when reached by phone or in person.
What areas does Newcastle Security Systems cover?+
The business is based in Adamstown Heights, NSW, which places it in the greater Newcastle area. Reviews don't specifically mention the geographic range covered, so if you're located outside the immediate Newcastle metro area, confirm with Gary directly whether he services your suburb before proceeding.
Does Newcastle Security Systems do new security installations or mainly repairs and troubleshooting?+
The available reviews focus on alarm troubleshooting and emergency repairs rather than new system installs, so it's not possible to confirm from customer feedback alone what their full installation capability looks like. The business category covers both security and CCTV, and with around eight years operating, they likely handle a range of work — but ask specifically about your job type when you call to make sure it's within their current scope.