Progressive Security & Electrical
Morgan regularly attends after-hours emergencies and returns for follow-ups without customers needing to chase — a pattern that runs through most of the 78 reviews.
For homeowners who've been burned by tradies who go quiet once the work is done, that pattern is worth weighing seriously. Morgan is the primary point of contact across quoting, installation, and aftercare, with Jace and Jason handling installation alongside him — all three are named positively in reviews for professionalism and punctuality. The business holds GST registration and operates as a company, which matters if you're doing commercial work and need a tax invoice structure. One review from the sample did note a promised follow-up item (a replacement battery) hadn't arrived at time of writing, but that appears to be an isolated instance rather than a pattern across the 50 reviews we examined — worth confirming any promised extras are documented at the time of booking.
Their work
What it's like working with them
Based on a sample of Google reviews (78 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 234 security & cctvs in Newcastle
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Progressive Security & Electrical
Morgan leads the team at Progressive Security & Electrical, handling everything from first consultation through to post-installation support — and his name appears in the vast majority of reviews specifically for his patience in explaining technical systems to customers who describe themselves as non-technical. The business spans residential and commercial work across both security and electrical trades: CCTV camera systems, full alarm and back-to-base monitoring, general electrical, data cabling, and fan or lighting installation are all covered under the one company, making them a genuine one-stop shop rather than a single-trade operator. Jace and Jason are the other team members most commonly named by customers — both praised for the quality of their physical installation work and their on-site manner. Where this team stands apart from typical security installers is their after-hours responsiveness and willingness to return for follow-up issues without treating it as a separate billable job: multiple customers specifically mention Morgan attending late at night or first thing the next morning when a problem arose. They've completed work across home renovations, retail fit-outs, hotel venues, workshop premises, and multi-site business installations, suggesting genuine commercial capacity alongside the residential bread-and-butter. If you dislike being left to figure out how your new system works, the consistent pattern across 50 reviews is that they won't leave until you're comfortable with the operation.
Best for: homeowners wanting security and electrical handled by a single team, non-technical customers who need clear system walkthroughs, after-hours or emergency alarm situations, and multi-site commercial security installations.
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Claim This Profile — Free →Common questions about Progressive Security & Electrical
Does Progressive Security & Electrical do after-hours or emergency callouts?+
Yes — multiple customers specifically mention Morgan attending late at night or early the following morning for urgent issues, including an 11pm callout for a faulty alarm and next-day attendance after evening contact. This appears to be a genuine pattern rather than a one-off. If you have a security emergency, reviews suggest calling directly rather than waiting for business hours. It's worth confirming callout fees upfront when you make contact.
What areas does Progressive Security & Electrical service?+
The business is based in Islington, NSW, but reviews mention jobs in Cardiff and references to attending multiple sites across the Hunter and Newcastle regions. Reviews also reference commercial premises and multi-location businesses, suggesting they travel for the right job. Confirm your specific suburb when requesting a quote, as travel fees may apply for locations further from their base.
Do they handle both security and electrical work in the same visit?+
Yes — this is one of the more practical aspects of the business noted across reviews. Customers regularly mention having CCTV, alarm systems, lighting, ceiling fans, powerpoints, and data cabling all handled in a single engagement. Several renovation customers specifically called them a 'one-stop shop' for electrical, security, and data needs. This reduces the coordination burden of managing multiple trades across a project.
What's the experience like for homeowners who aren't tech-savvy?+
A recurring theme across the 50 reviews we examined is that Morgan takes time to explain how systems work in plain language — multiple customers who describe themselves as non-technical or 'oldies' specifically mention this. One customer notes he 'patiently explained the set up of the system after the work was done' until they were comfortable. The team also provides documentation such as block diagrams and user manuals for more complex installations. If understanding your own system matters to you, this appears to be a genuine strength.
Do they work on commercial properties as well as homes?+
Yes — reviews mention installations at a hotel (The Delany), multiple retail shop locations, a workshop, a renovation site requiring temporary surveillance, and new business premises. One customer mentions Morgan completed security systems across all four of their shop locations. For retail or hospitality work, several reviews note the team can schedule work outside trading hours to avoid disrupting customers.