Touchwood Tree Services
Brendan personally climbs and leads every job — from palms over pools to crane-assisted eucalyptus removals.
Brendan's name appears in the vast majority of reviewed jobs as the person physically on-site, which means the quality control isn't being delegated to varying subcontractors. The sample spans 71 months with no dip in rating across the two halves, which matters for a trade where quality can slip as a business grows — this one appears to have scaled without losing the owner-on-tools standard. If you're planning a complex removal — large trees overhanging structures, near pools, or in strata settings — the reviews suggest this is exactly the kind of job Touchwood has experience managing safely.
Their work
What it's like working with them
Based on a sample of Google reviews (169 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 257 tree servicess in Newcastle
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Touchwood Tree Services
Brendan leads the crew on-site — reviewers repeatedly credit him for climbing large eucalyptus and palm trees personally, explaining the process before starting, and managing complex removals that involve cranes, tight spaces near pools, and properties slated for knockdown-rebuild. Amii runs the office side, and the split is consistent across dozens of reviews: Amii handles bookings, confirmations, and follow-up communications so precisely that customers single her out by name alongside the field crew. The business covers the full arborist scope — palm and pine removal, large native tree takedowns, stump grinding, hedge and conifer cutbacks, pruning overhanging branches near structures, and multi-tree clearances for new builds — rather than limiting itself to minor trimming work. A detail that surfaces repeatedly and isn't standard across the industry: customers mention receiving real-time arrival tracking via phone, meaning no waiting around for a no-show quote. The team has a multi-generation footprint in Swansea, with at least one customer noting that Brendan's father worked on the same property before him — which speaks to deep local knowledge of the area's tree species and council policies. Touchwood suits homeowners tackling genuinely difficult jobs: large trees over structures, removal work in strata environments, or clearing blocks prior to construction — not just light maintenance pruning.
Best for: large or high-risk tree removals near structures and pools, pre-construction site clearing for knockdown-rebuild projects, and homeowners in strata or council-regulated properties needing compliant arborist work.
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Claim This Profile — Free →Common questions about Touchwood Tree Services
What types of tree removal jobs does Touchwood Tree Services take on?+
Touchwood handles a wide range of removal work including large eucalyptus trees, golden palms, pines, and multi-tree clearances for knockdown-rebuild projects. Reviewers specifically mention jobs involving cranes, trees leaning over fences into neighbouring properties, and removals in tight spaces near swimming pools. They also do stump grinding, hedge cutbacks, and pruning of overhanging branches near structures. The business appears to lean toward more complex, higher-risk jobs rather than basic light maintenance work.
Who will actually show up to do the work — is the owner involved on-site?+
Brendan, the owner, is named in the vast majority of reviewed jobs as the person physically leading the crew on-site, including climbing trees and managing the technical removal work himself. His partner Amii handles the office side — bookings, confirmations, and client communications. Several reviewers mention additional crew members Will, Liam, and Hayden by name, indicating a consistent team rather than rotating labour. Customers frequently comment that the same professional standard applies regardless of job size.
What do customers say about pricing at Touchwood Tree Services?+
Pricing comes up positively across numerous reviews, with words like 'reasonable,' 'competitive,' and 'affordable' recurring frequently. One customer explicitly noted that Touchwood's quote was lower than other companies they approached, while another said the price was fair for a job that turned out more difficult than expected. Reviews don't quote specific dollar amounts, so it's worth getting a written quote for your job — but the pattern across 50 reviews suggests pricing sits below premium market rates for the level of service delivered.
Does Touchwood Tree Services work within strata or council-regulated properties?+
Yes — reviewers specifically mention that Brendan and the team work strictly within council tree removal policies and have experience operating within strata guidelines. One customer noted the work was completed precisely within strata requirements, and another mentioned council compliance as a reason they trusted the company. If your property has heritage overlays, council-protected trees, or strata body corporate requirements, it's worth discussing your specific situation with Brendan at the quoting stage so the right approvals are in place before work begins.
How does the booking and communication process work with Touchwood?+
Communication is consistently the most praised aspect of this business across reviews. Amii manages the office side and customers single her out by name for prompt, attentive responses from the initial inquiry through to payment confirmation. Brendan conducts the site quote, and reviewers mention receiving updates via text, phone, and email throughout the process. One detail that stands out: customers mention being able to track the crew's arrival in real time via phone, which removes the common frustration of waiting around for a tradesperson to show.