Urban Tree Solutions
Reily climbs, Mitch advises, Ian marshals large crews — and every team brings a wood chipper.
Reily personally quotes most jobs, which means the person who agreed to the scope is typically on-site or directing the team — a detail that matters for jobs where scope creep or miscommunication is a risk. The business is GST-registered and operating as a company, which offers more formal accountability than a sole-trader arrangement if anything needs to be revisited after the job.
Their work
What it's like working with them
Based on a sample of Google reviews (93 total)
“took all the waste away with you and you even cleaned up”
“The quote itself was less than half the price of other quotes I'd received”
What they help with
Based on what their customers hired them for
How they stack up
Context from 257 tree servicess in Newcastle
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Urban Tree Solutions
Led by Reily (also spelled Riley/Reilly in reviews) as the operating owner, with key crew members Mitch and Ian running their own teams on-site, Urban Tree Solutions covers the full scope of residential tree work — from technical climbing removals and precision hedge trimming through to stump grinding, root lifting under concrete, and palm maintenance. Reily is the face most customers meet at quoting and the climber customers literally describe watching work at height; Mitch handles larger removals and brings arborist advisory skills, explaining root systems and pruning strategy before cutting; Ian leads a crew praised specifically for managing high-volume jobs like removing 10-plus large palms across consecutive days. The business runs with a wood chipper and full equipment kit on every job, which is why clean-up — including mulching cuttings and grinding stumps to meaningful depth — gets mentioned so consistently across the reviews. They've worked on everything from childcare centre trees requiring safety-first pruning to duplex development site clearances, large acreage blocks, and tight suburban backyards with pools and fences to navigate around. Homeowners who've been let down by other companies turning up late or not at all will find this one notable for actually arriving when promised and, in at least one case, finishing additional trees at no extra charge after the job was paid.
Best for: residential palm and large-tree removals requiring skilled climbing, development site clearances where full cleanup matters, homeowners who've previously been let down by no-show tree services, and jobs needing honest arborist advice before any cutting begins.
Location
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Claim This Profile — Free →Common questions about Urban Tree Solutions
What types of trees and jobs does Urban Tree Solutions handle?+
Reviews cover a wide range — palm trees (including large golden canes and cocos palms), pine trees, gum trees, liquid ambers, paperbarks, callistemons, figs, and large hedges. Jobs range from single-tree removals and stump grinding through to clearing 10-plus trees across multi-day projects. They've also worked on commercial properties including a childcare centre. If your job involves root systems under concrete or extensive cleanup after removal, both are specifically mentioned as things they handle well.
How quickly can Urban Tree Solutions quote and start a job?+
Multiple customers mention same-day or next-day quotes from Reily, with work starting within a very short turnaround after that. One reviewer notes the quote and job start happened on consecutive days; another mentions Urban Tree came out on short notice when a previous company cancelled. That said, availability will vary by season and workload — it's worth asking when you call what the current lead time looks like.
What do customers say about their pricing?+
Pricing is consistently described as reasonable or competitive. One customer noted the quote from Mitch was less than half what other arborists had quoted for the same job. Reviewers with large-scale jobs — including 10-plus palm removals and multi-day site clearances — still describe the cost as fair. No reviews mention unexpected charges or bills higher than quoted.
Does Urban Tree Solutions clean up after the job?+
Cleanup is one of the most frequently mentioned positives across the 50 reviews we looked at. The crew brings a wood chipper to most jobs, mulches or removes cuttings, and sweeps affected areas including neighbouring properties where debris has spilled. One reviewer specifically noted the crew cleared not just their driveway but also their next-door neighbour's yard. Leftover mulch is sometimes offered to customers who want it for their garden.
Which crew member is likely to handle my job?+
Reily is the owner and does most quoting, and he's frequently on-site for the work itself — including the climbing. Mitch leads a separate crew and also provides arborist-style advice at the quote stage, which customers find helpful for deciding what to prune versus remove. Ian is mentioned running a larger crew for high-volume jobs like multi-palm clearances. All three are independently praised across reviews, so the quality doesn't appear to vary significantly based on who leads your job.