Master Appliance Service
Miele's own team refers customers here — and Douglas is the name reviewers keep coming back to.
The online booking and communication setup (instant email confirmations, technician ETAs, online forms) is a genuine operational strength that multiple reviewers single out unprompted, and the Miele referral relationship suggests real competency with high-end European brands. It's worth noting that in this sample, a handful of jobs involved multiple return visits, charges for incomplete work, or unresolved issues — not an overwhelming pattern at roughly 4 reviews out of 50, but enough to suggest outcomes can vary when jobs turn out to be more complex or the wrong technician attends. When booking, it's worth asking upfront whether the technician assigned has direct experience with your appliance brand and model, and confirming what happens if the first visit doesn't resolve the fault.
Their work
What it's like working with them
Based on a sample of Google reviews (792 total)
“expertly diagnosed and explained the problem to me”
What they help with
Based on what their customers hired them for
How they stack up
Context from 124 appliance repairs in Northern Beaches
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Master Appliance Service
With over 11 years operating from the Hornsby area, Master Appliance Service focuses specifically on in-home repair of household appliances — dishwashers, washing machines, dryers, ovens, cooktops, microwaves, and rangehoods — rather than sales or installation of new units. The team includes several named technicians customers return to by name: Douglas is mentioned repeatedly for Miele and Bosch appliance work, praised for explaining diagnoses clearly, leaving work areas clean, and his detailed attention during repairs; Peter handles washing machines, dryers, and microwaves across brands including Maytag and Fisher & Paykel, and earns particular praise for thoroughness and patience with older appliances; Sam, Eduardo, Tony, Arpan, Vini, and Gee each appear in reviews for jobs spanning Miele dishwashers, Liebherr ice makers, and Miele rangehoods. The business is recommended by Miele's own customer service team as a preferred repairer, which signals formal competency with premium European brands. Booking runs through an online form with same-day or next-day availability in many cases, followed by email confirmation and technician ETAs — a logistics setup that stands out in a trade where scheduling is often opaque. Technicians frequently carry common spare parts on the truck, allowing single-visit repairs on straightforward faults rather than requiring a return booking.
Best for: same-day or next-day dishwasher and washing machine repairs, servicing premium European brands like Miele and Bosch, and homeowners wanting a technician who explains the fault clearly and cleans up after the job.
Location
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Master Appliance Service
Which appliance brands does Master Appliance Service work on?+
Reviews mention successful repairs across Miele, Bosch, Asko, Smeg, Fisher & Paykel, Maytag, Liebherr, and Miele-branded cooktops and rangehoods. Miele's own customer service team refers customers to this business, suggesting a particular depth with Miele products. Technician Peter is specifically noted for deep familiarity with older Maytag washers and dryers. If you have a less common brand, it's worth confirming availability of parts before booking.
How quickly can I get a technician to my home?+
Multiple reviews in the sample describe same-day or next-day attendance after booking online or by phone. The booking system sends immediate email confirmation and technicians communicate an ETA on the day of the visit. Response speed is one of the most consistently praised aspects of the service across the reviews analysed. During peak periods availability may vary, so booking early in the day tends to improve your chances of a same-day slot.
Will the technician carry parts for my repair, or will I need to wait for a follow-up visit?+
Several reviewers specifically mention that the technician arrived with the correct part on the truck, allowing the repair to be completed in a single visit — this appears to be a deliberate operational approach. However, some reviews also describe jobs where the part was ordered after a diagnostic visit and a return visit was needed. Whether parts are on hand depends on the appliance type and fault, so it's reasonable to ask when booking whether your model's common failure parts are typically stocked.
What do customers say about pricing?+
Feedback on pricing is mixed across the 50 reviews analysed. Several customers describe the cost as fair or reasonable, and one reviewer noted being charged less than expected when the job took less time than anticipated. A smaller number of reviewers found the total cost — particularly when multiple visits were needed — felt high relative to the appliance's value or the complexity of the job. Asking for a clear quote after diagnosis, before authorising repair work, is the most practical way to manage this.
Does Master Appliance Service cover areas outside Hornsby?+
One reviewer mentions receiving service on the Central Coast, suggesting the coverage area extends beyond Hornsby and the immediate northern suburbs. Reviews don't consistently mention specific service boundaries, so the safest approach is to confirm your postcode is covered when booking, particularly if you're more than 30–40 minutes from the Hornsby area.