At Your Service Plumbing
Reid gives upfront quotes before charging a callout fee — something multiple customers say other plumbers wouldn't do.
Reid handles most of the quoting and client communication personally, while Dane is the technician named most often for complex diagnostic work and customer-facing explanations. The team covers genuine emergencies — middle-of-the-night flooding, holiday-period leaks, burst pipes with neighbours affected — not just scheduled jobs, which makes them a practical first-call option if you're in a time-sensitive situation rather than planning months ahead.
Their work
What it's like working with them
Based on a sample of Google reviews (245 total)
“Reid was the only one who would provide this beforehand”
“left everything clean and tidy afterwards”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About At Your Service Plumbing
Reid — the owner who runs most jobs and does the quoting — is the constant thread across this business, but the team includes named technicians Dane, Ethan, Douglas, Kyle, Max, Matt, and Dale, each showing up in reviews for distinct strengths. Dane is the technician customers mention most: praised specifically for explaining options clearly, working quickly without over-complicating problems, and leaving worksites spotless. Ethan and Douglas are called out for gas and hot water system work, including instantaneous system installs and gas meter repairs. The business covers a wide residential scope — blocked drains (including CCTV and high-pressure jetting for root intrusions), hot water replacements, outdoor and bathroom fixture installs, stormwater flooding, and kitchen or laundry plumbing — making them genuinely useful across the full lifecycle of a home rather than a single-trade specialist. What separates them operationally is a logistics layer that most small plumbing businesses lack: automated SMS tracking so you know when the tech is arriving, same-day and even middle-of-the-night emergency response, and upfront quotes before charging a callout fee. Homeowners dealing with urgent or after-hours situations — burst pipes, flooded stormwater, holiday-period emergencies — feature prominently in the reviews, suggesting this is a team comfortable with pressure calls, not just scheduled maintenance.
Best for: urgent same-day and after-hours plumbing emergencies, blocked drain diagnosis with CCTV and jetting, hot water system replacement and gas appliance work, and homeowners who want an upfront quote before committing to a callout.
Location
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Claim This Profile — Free →Common questions about At Your Service Plumbing
Does At Your Service Plumbing handle genuine emergencies outside business hours?+
Yes — multiple reviewers confirm after-hours and overnight callouts, including a stormwater flood that was attended in the middle of the night and a blocked sewer called in during the New Year period. Response times in reviews range from within the hour to same-day. If you're in an urgent situation, calling directly rather than submitting the website form is likely to get the fastest result based on how customers describe their contact experience.
What areas does At Your Service Plumbing cover?+
The business is based in Frenchs Forest and reviews reference jobs in Mosman, West Pennant Hills, and general Northern Beaches locations. Reviews don't specify a hard boundary, so if you're outside the Northern Beaches it's worth calling to confirm whether they cover your suburb before booking.
How does the quoting process work — will I be charged just to get a price?+
Several reviewers specifically note that Reid provided an estimate upfront before any callout fee, which they contrasted with other plumbers who charged just to show up and quote. One customer described calling three plumbers and Reid being the only one willing to give a price beforehand. For complex jobs like sewer root intrusion, the quoted price and time estimate were confirmed as accurate by the customer.
Which technicians are likely to attend my job, and what are they known for?+
Reid typically handles quoting and often attends jobs himself, particularly complex or multi-day work. Dane is the most frequently mentioned field technician across reviews and is consistently praised for clear explanations, efficient diagnosis, and tidy workmanship. Ethan and Douglas are specifically mentioned for hot water system installs and gas meter work. Kyle, Max, Matt, and Dale each appear in individual reviews for general plumbing tasks.
What do customers say about pricing and value?+
Pricing feedback across the 50 reviews analysed is consistently positive — customers use terms like 'fair', 'reasonable', and 'affordable', and one reviewer noted a $100 discount offered to first-time customers found via the internet. There are no complaints about unexpected charges or inflated bills in the sample. One reviewer specifically noted that Reid completed additional work beyond the quoted scope without increasing the price, though individual experiences will vary.