Hello Plumbing
Jack diagnoses the tricky stuff while Johan and Gus handle hot water and blocked drains.
The team is big enough that Jack, Johan, Gus, Andy, Marc, Mark, Lewis, Callum, George and Luke each get named praise, so quality doesn't ride on one standout tech. Jack turns up most for complex diagnosis, Johan for hot water installs, and Gus for blocked drains and pressure issues. Same-day or next-day attendance shows up often for leaks, beeping hot water systems, and failing taps, including weekend and Friday afternoon jobs. Bigger jobs like collapsed 60-year-old clay pipes and burst mains get the same tidy finish as small tap swaps. For straightforward work they look like a safe call; for jobs with a hard deadline, ask which plumber is coming and confirm the morning slot.
Their work
What it's like working with them
Based on a sample of Google reviews (938 total)
“talk me through all of my options”
“proactively identified an issue with my hot water tank”
“left everything clean and tidy afterwards”
“arrived promptly that afternoon”
“fixed our blocked drains with the best priced option”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Hello Plumbing
Jack is the name that comes up most for tricky diagnostic jobs, from tree roots wrecking old clay pipes to rainwater system faults. Johan gets the hot water work, with multiple reviews praising neat tank installs and spotting problems before they leak. Gus is your go-to for blocked drains and general fixes, while Andy handles same-day hot water callouts. They mix a young crew with experienced plumbers, and customers keep noting they explain options before starting. Jobs range from quick tap swaps to multi-day sewer digs under the house. At least one reviewer had a burst hot water pipe sorted with difficult access and electrical complications. They turn up on time, keep you posted by phone, and leave the site tidy afterwards.
Best for: same-day hot water fixes, blocked drains, and complex pipe and sewer jobs where the crew explains options clearly.
Location
Often needed together
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Claim This Profile — Free →Common questions about Hello Plumbing
Does Hello Plumbing handle emergency callouts?+
Yes, same-day attendance comes up a lot in the reviews. Customers mention Friday afternoon calls with the plumber arriving that day, and one hot water fault was attended the same afternoon. Next-day installs also get praised, including hot water tank replacements and urgent shower mixer repairs.
Which plumber should I ask for?+
Reviewers often name Jack for complex diagnostics, Johan for hot water system work, and Gus for blocked drains and general fixes. Andy also handles same-day hot water callouts. For bigger jobs, Jack, George and the crew get praised for keeping homeowners updated through multi-day work.
Do they explain costs before starting?+
Yes, quotes and options are mentioned repeatedly. Customers say plumbers talk through choices, provide upfront costs, and keep them informed as work progresses. For larger jobs, reviewers note the final bill matched the quote closely.
Do they clean up after the job?+
Tidiness is one of the strongest patterns in the reviews. Customers mention crews leaving the area clean, removing old fixtures, and taking away rubbish. It applies to small jobs like tap replacements and big jobs like multi-day sewer repairs.
What areas does Hello Plumbing cover?+
Confirm your specific suburb when booking.