Austorm Air Solution
Arman regularly diagnoses minor AC faults on the spot and leaves without charging — something at least six customers called out unprompted.
From that same sample, customers covering everything from single bedroom splits to full two-storey ducted installs describe competitive quotes, tidy workmanship, and a technician who explains what he's doing at each step. Austorm Air Solution is GST-registered and has been operating for just under a year, so it's a newer business — but 110 Google reviews in that window is a high volume for a sole trader, and the feedback across the sample is uniformly positive with no recurring complaints. If you're getting multiple quotes, ask Arman specifically about his supply arrangements for your preferred brand and confirm lead times, since a one-person operation can have tighter scheduling windows than a larger firm.
Their work
What it's like working with them
Based on a sample of Google reviews (110 total)
“Pricing was much more reasonably priced compared to other quotes received”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Austorm Air Solution
Arman is the sole operator behind Austorm Air Solution, and his name appears in nearly every review — making this a genuinely personal service where the person quoting is the same person turning up with tools. He handles the full spectrum of residential AC work: split system and multi-head split installations, ducted system installs (including Daikin and Actron Advanced brands), deep cleaning of mould-affected units, decommissioning with gas recovery, and same-day diagnostics and repairs. What stands out across reviews is a pattern of honesty that costs him money — multiple customers describe him diagnosing minor issues (a switch setting, a configuration error) and leaving without charging a cent. For larger jobs like full ducted installs in two-storey homes or replacing 90s-era systems in older residential buildings, he coordinates a small team and has sourced and supplied units directly, including disposal of old equipment. He's particularly well-suited to homeowners who've had bad experiences with impersonal AC companies — the repeat customers and after-hours emergency callouts (Sunday inspections, 8pm part deliveries) suggest he runs the kind of responsive, flexible operation that larger firms rarely offer.
Best for: residential ducted and multi-head split system installs, same-day emergency AC repairs and diagnostics, mould cleaning and maintenance of existing split systems, and homeowners who want a sole-operator they can call directly.
Location
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Claim This Profile — Free →Common questions about Austorm Air Solution
Does Austorm Air Solution charge a call-out fee for inspections?+
Multiple customers specifically note that Arman did not charge a call-out fee when he attended and found either no fault or a minor issue he could resolve quickly. At least six reviews in our sample describe him diagnosing and fixing a problem without billing for the visit. That said, this appears to be a case-by-case decision rather than a formal policy, so it's worth confirming with him directly when you book.
How quickly can Austorm Air Solution respond to a broken air conditioner?+
Based on the reviews, same-day or next-day response is a consistent pattern — including weekend and after-hours callouts. Several customers mention calling on a Sunday and receiving a visit the same day, and one review describes Arman arriving at 5:30pm to diagnose and returning at 8pm with a replacement part. For non-urgent jobs, scheduling appears straightforward given his volume of recent work.
What types of air conditioning systems does Arman install?+
Reviews reference a wide range: single-room split systems, multi-head split systems (one outdoor unit with multiple indoor heads), and full ducted systems including two-storey homes. He has installed Daikin and Actron Advanced ducted units and can supply the equipment directly, which reviewers note saves time. He also handles apartment installs and has completed jobs in older residential buildings where installation is more complex.
Does Austorm Air Solution offer AC cleaning services?+
Yes — several reviews specifically mention Arman deep cleaning split systems affected by mould, including a four-unit clean for one customer and a wall-mounted unit clean for another. Customers describe him as thorough rather than rushed, and multiple reviewers noted the price was competitive compared to other quotes they received for cleaning. He also performs decommissioning with gas recovery to save costs on future regassing.
What areas does Austorm Air Solution service?+
The business is based in North Parramatta, NSW, and reviews mention customers from Wentworthville and at least one instance where Arman travelled out of his usual area to complete a weekend job. Reviews don't specify an exact service radius, so if you're more than 15–20km from North Parramatta, it's worth checking with him directly whether he covers your suburb.