Cool air Pty Ltd
Ricky personally attends most jobs — including Christmas Eve callouts and Sunday heatwave emergencies.
From that same sample, pricing transparency stands out: customers repeatedly say they were shown options and costs upfront rather than handed a bill after the fact, and several mention being advised toward repair when a cheaper fix was viable. Across the 106 total Google reviews, there's one negative review on record in our sample — a customer who was kept waiting two weeks before being told Ricky was too busy to take the job; it reads as a scheduling communication failure rather than a quality issue, but it's worth confirming current availability and expected response times before you commit, especially heading into summer.
Their work
What it's like working with them
Based on a sample of Google reviews (106 total)
“left the place looking great”
“price was reasonable and the job was completed efficiently and urgently”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Cool air Pty Ltd
Ricky, the owner and lead technician at Cool Air, handles the full spectrum of residential air conditioning work — from diagnosing failed control boards and complex gas leaks in ducted systems to sourcing and installing replacement units across Greater Sydney. Several reviews specifically call out his diagnostic approach: he explains faults in plain language, walks customers through their options before any money changes hands, and has been praised for tackling jobs other trades find awkward, including difficult wall positions and tricky apartment configurations. Teammate Yama (also spelled Yomma) is frequently mentioned alongside Ricky for split system installs, while Roeen appears in reviews specifically for thorough ducted system servicing — checking that every component is working as it should rather than doing a surface clean and leaving. The business leans heavily residential — units, villas, and family homes feature prominently — and they cover a wide band of Sydney suburbs, with Parramatta as their base but reviews placing them in Gladesville, Harris Park, and beyond. For homeowners weighing up a repair vs replacement decision, Ricky's track record of honest advice (several reviewers note he steered them toward the most cost-effective option rather than the most expensive) is probably the standout differentiator. Emergency responsiveness is a recurring thread: multiple customers describe same-day or next-morning attendance during heatwaves, including a Christmas Eve callout just hours before a large gathering.
Best for: emergency split system or ducted repairs during heatwaves, honest repair-vs-replace advice on older or failing units, and multi-room split system installs in Sydney residential apartments and homes.
Location
Often needed together
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Cool air Pty Ltd
What areas does Cool Air cover beyond Parramatta?+
Reviews place Cool Air at jobs across a wide range of Sydney suburbs, including Gladesville, Harris Park, and various locations described simply as 'Sydney' apartments and villas. Ricky appears willing to travel for both installs and repair jobs. If you're outside the immediate Parramatta area, it's worth calling to confirm — several reviewers were pleasantly surprised he was happy to travel to their suburb.
Does Cool Air handle emergency callouts?+
Emergency responsiveness is one of the most consistent themes across the 50 reviews we analysed. Ricky has attended callouts on Christmas Eve, responded to Sunday evening messages with a Monday morning visit, and shown up during 40-degree heatwaves. That said, peak summer demand can push standard booking lead times out by a couple of weeks, so contact him early in the season if possible or call directly for urgent jobs.
What do customers say about Cool Air's pricing?+
Pricing comes up positively in a large share of reviews — customers consistently describe it as 'competitive', 'reasonable', and 'fair'. Several reviewers specifically note that Ricky quoted upfront and didn't push them toward unnecessary work; one customer was advised to repair rather than replace when that was the more cost-effective path. No reviews mention surprise charges or billing disputes.
Can Cool Air repair ducted systems, or do they only do split system installs?+
Ducted systems are clearly part of their scope. Reviews mention Ricky diagnosing and repairing a complex refrigerant gas leak, replacing a failed control board in a ducted unit, and servicing Actron Air and Rinnai ducted systems. Team member Roeen is specifically praised in one review for a thorough ducted service that went beyond a standard check. If you have a ducted fault, it's worth describing the symptoms when you call — Ricky is noted for diagnosing accurately before recommending repairs.
Who actually turns up to the job — the owner or subcontractors?+
The overwhelming pattern across 50 reviews is that Ricky himself attends most jobs, often alongside a small regular team including Yama and, for servicing, Roeen. Reviewers frequently comment on meeting Ricky directly, which appears to be a deliberate part of how the business operates rather than just a scheduling coincidence. For larger installs, a two-person crew (commonly Ricky and Yama) is the typical setup mentioned in reviews.