Black Forest Tree Service
Crew repeatedly trusted with tight-access and poolside removals where other services won't go.
Brian handles quoting and coordination; Shaun earns specific praise for not inflating scope, which is a meaningful signal given how common upselling is in tree work. One review in the sample raised a complaint about a mismatch between what Brian described verbally and what the crew's workorder showed, and damage during the job — this is a single account, but it's worth asking upfront to get any agreed scope confirmed in writing before work starts. For emergency storm callouts, recurring maintenance, or removals in constrained urban spaces, the overall picture across 23 reviews is of a crew that communicates clearly and checks in throughout the job.
Their work
What it's like working with them
Based on a sample of Google reviews (25 total)
“on time, well-organised and efficient and always check that we are happy”
“came out that day to Investigate and quote and were on site the next morning”
What they help with
Based on what their customers hired them for
How they stack up
Context from 186 tree servicess in Parramatta
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Black Forest Tree Service
Brian and Shaun lead a crew that handles everything from routine pruning and fenceline maintenance to technically demanding removals in tight urban spaces — stump grinding, deadwood clearing, palm and pine removal, and bamboo cutting all appear across customer accounts. Brian runs the quotes and coordinates jobs; Shaun is specifically called out for giving honest, no-upsell advice that matched the final bill. The crew's ability to work in genuinely constrained conditions is a recurring theme: a three-foot side access, inner-city planter boxes, pools immediately below canopy, and established gardens where not a single plant was damaged. They've handled multi-property jobs on the same day and been called out for storm emergency work, often arriving the next morning after an afternoon assessment. For strata managers and homeowners dealing with council-approved removals, reviews note strong communication throughout — not just at quote stage — and a habit of checking in during the job rather than disappearing until it's done. About twelve years in operation, GST-registered, and structured as a company rather than a sole operator, which matters for strata and commercial clients who need documentation.
Best for: storm damage emergency callouts in western and inner Sydney, difficult removals with tight site access or pools nearby, strata complexes needing council-approved removals with documentation, and recurring fenceline and maintenance pruning.
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Claim This Profile — Free →Common questions about Black Forest Tree Service
Does Black Forest Tree Service handle emergency storm callouts?+
Yes — multiple customers mention calling them after storm damage and getting a same-day assessment followed by an on-site crew the next morning. One review specifically noted they arrived at 7am as promised after a Saturday night storm. If you have broken branches still in the canopy or urgent debris, they appear set up for fast turnaround rather than a weeks-long wait.
What areas does Black Forest Tree Service cover?+
They're based in Greystanes in western Sydney, but reviews mention work in inner-city suburbs and across multiple properties on the same day, suggesting a reasonable service radius. Reviews don't specify exact suburb boundaries, so call them directly to confirm whether your postcode is within their operating area.
What do customers say about their pricing?+
Pricing is generally described as reasonable and competitive — one customer had 11 pine trees removed and called it a great price, and another noted the final bill matched the quote exactly without upsell. Shaun is specifically mentioned for giving honest advice rather than inflating the scope of work. Getting the agreed scope in writing is still worth doing, as one review raised a discrepancy between what was discussed verbally and what appeared on the crew's workorder.
Can they work on properties with difficult access — pools, narrow side gates, established gardens?+
This is where the crew is most consistently praised. Reviews describe work completed with only three-foot side access, trees removed directly above pools with minimal debris landing in the water, and established garden beds left completely undamaged after removal. If your property has tight access or surrounding plantings you want protected, that's worth mentioning when you call so they can plan accordingly.
Do they handle strata complex and commercial tree work?+
Yes — one reviewer on the executive of a strata complex specifically called out their communication and professionalism, noting two large trees were removed from a planter box in a built-up suburb with council permission and stump grinding completed without issue. Being GST-registered and operating as a company means they can provide the documentation strata managers typically need. It's worth confirming their insurance certificates before booking for a common property job.