Altac Air Conditioning Pty Ltd
Chris sourced parts for a 2005 unit no one else would touch — then replaced it when they ran out.
Ilona in the office is worth knowing about: she's mentioned specifically by name for after-hours support and handling the administrative side of insurance claims, which is unusual for a small contracting business. Worth noting that four reviewers across the sample mention arriving late to a booked appointment time — not a dealbreaker given the overall pattern, but worth confirming an estimated arrival window when you book, particularly in peak summer periods. For long-term maintenance, several customers note the business proactively calls to schedule annual services, which is a practical detail if you're the type who forgets to rebook.
Their work
What it's like working with them
Based on a sample of Google reviews (115 total)
“I was informed at every stage via his automated text system”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Altac Air Conditioning Pty Ltd
Chris, who runs Altac day-to-day as the lead technician, covers the full spectrum of residential air conditioning — from diagnosing a 20-year-old Actron ducted unit to full two-storey system replacements including new ducting. What makes him genuinely useful is his range: reviewers mention him handling insurance claim reports, sourcing obsolete parts for aging systems, adding Wi-Fi modules to existing ducted setups, and servicing three split systems in a single visit for a family moving into a new home. Ilona runs the office side and is separately named by customers — one reviewer spent 45 minutes on the phone with her after 5pm on a Friday, sending photos through to diagnose the problem before a technician even visited. The business operates a proactive reminder system for annual maintenance, and several long-term customers note they've been called by Altac to schedule their next service rather than having to chase. Commercial work does appear — a specialist clinic lists them as their regular contractor — but the bulk of the reviews are residential, particularly ducted system repairs, full replacements, and split system installs in the Penrith and Blue Mountains areas. With over two decades of operation and GST registration, this is a structured small business rather than a sole trader running jobs on the side.
Best for: full ducted system replacements in older or multi-storey homes, urgent same-day repairs during peak summer, long-term maintenance relationships with proactive servicing reminders, and split system installs across the Penrith and Blue Mountains region.
Location
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Claim This Profile — Free →Common questions about Altac Air Conditioning Pty Ltd
Does Altac Air Conditioning handle emergency or same-day callouts?+
Based on multiple reviews, Chris has responded to urgent breakdowns with same-day or next-morning visits on several occasions, including calls made just before 5pm on a Friday that resulted in a 7am Saturday repair. This responsiveness is specifically mentioned during peak summer periods and heatwaves. That said, availability will vary with workload, so it's worth calling directly to confirm. The office also operates outside standard hours for assessment calls.
What areas does Altac Air Conditioning service?+
The business is based in Penrith and reviews reference jobs in Emu Plains, Katoomba, and surrounding areas of the Penrith and Blue Mountains regions. Reviews don't specify a hard service boundary, so if you're on the edges of the region it's worth confirming your suburb directly. The business appears to cover a reasonable geographic spread given its customer base across the lower Blue Mountains.
What do customers say about pricing?+
Pricing comes up positively across the sample — reviewers use phrases like 'competitive pricing', 'fair quote', 'affordable pricing', and 'good pricing'. One customer specifically noted upfront pricing was provided before work began. No reviews in the sample flagged pricing as a concern. That said, specific dollar figures aren't consistently mentioned, so requesting a written quote before committing is always sensible.
Can Altac replace an older or obsolete ducted air conditioning system?+
Yes — this appears to be a core part of their work. Reviewers mention full ducted system replacements including ductwork in two-storey homes, replacement of a 2005 Panasonic unit where parts were no longer available, and Chris sourcing parts for very old systems before recommending replacement when parts are obsolete. One long-term customer notes their 2022 replacement system 'hasn't missed a beat'. The business also handles Wi-Fi module upgrades to modernise existing ducted systems.
Does Altac handle the paperwork for insurance claims on air conditioning faults?+
At least one reviewer specifically mentions Chris providing a fault report to support an insurance claim after their motor seized, and then fitting the replacement unit once the claim was processed. Reviews don't describe this as a standard offering, so it's worth asking directly when you call if you're in a similar situation. The office staff (Ilona) are noted for handling administrative follow-through, which likely helps in these cases.