Penrith Air Supply
Customers have been returning to the same technicians here for six to fourteen years — and still ask for them by name.
Technician Jed stands out as the most requested individual by name — customers ask for him specifically for annual services, particularly for ducted systems — while Nathan is the go-to for quotes and installs on ducted replacements. Pricing transparency is a recurring positive: several customers note being charged less than the original quote when fewer parts were needed, and no reviewer describes pressure to upsell. The 26-year operating history and GST registration point to a structured, established company rather than a sole trader, which matters when warranty obligations are involved.
Their work
What it's like working with them
Based on a sample of Google reviews (156 total)
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Penrith Air Supply
A Jamisontown-based air conditioning company operating for over 26 years, Penrith Air Supply covers the full lifecycle of residential AC — ducted system installs in older homes (including 1960s builds), split system installations, annual preventative maintenance, and fault diagnosis on systems from brands including Panasonic, Fujitsu, Carrier, and Daikin. The team has recognisable specialists: Jed is the technician most frequently requested by name, known for thorough servicing, blocking drain issues before they become expensive, and explaining zone efficiency and fan speed settings in plain terms; Nathan (in sales) draws consistent praise for honest pre-installation assessments and returning post-install to check the job; Mitchell handles quoting and is noted for making the options simple without pressure. Gino is a senior technician who has been with the company long enough to remember systems he originally installed over a decade ago — customers with older ducted units specifically appreciate that continuity. Installation crews are praised for working clean, using drop sheets, and not leaving rubbish behind — a detail that comes up repeatedly in reviews covering both split system and full ducted replacements. The business suits homeowners who want a long-term servicing relationship rather than a one-off call: multiple reviewers mention returning annually for years, and the admin team (Amanda is named in several reviews) is noted for smooth scheduling and pre-arrival SMS notifications from technicians.
Best for: annual maintenance contracts on ducted systems, full ducted AC replacements in established or older homes, and homeowners who want the same named technician returning year after year.
Location
Often needed together
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Penrith Air Supply
Does Penrith Air Supply service brands other than the ones they install?+
Based on reviews, their technicians have serviced Daikin, Carrier, Panasonic, Fujitsu, and other brands — not just systems they originally installed. Several customers came to them for faults on units installed by other companies or included with a new home build. It's worth confirming your specific brand when booking, but the review sample shows a broad range of systems being serviced and repaired.
Can I request a specific technician for my service?+
Multiple reviewers mention asking for specific technicians by name — particularly Jed for annual maintenance — and the office has accommodated those requests. One customer noted they asked for Jed's name to be added to their account for future bookings. When scheduling, ask the admin team (Amanda is named in several reviews as the booking contact) whether your preferred technician is available.
How far in advance do I need to book a maintenance service?+
Several reviewers describe booking preventative maintenance within a week or two of calling, and one notes a booking within a week for a fault callout. New installations are generally quoted and completed within two weeks of deposit. Reviews don't mention long lead times, but availability will vary by season — calling early in spring before the summer rush is a common pattern among long-term customers.
What do customers say about their pricing?+
Pricing feedback in the reviews is consistently described as fair and competitive. Multiple customers note that Penrith Air came in as the least expensive of three quotes for ducted replacements, and several mention being charged less than the original quote when fewer parts or less labour were needed. No reviewer describes being pressured into upgrades or add-ons during a service visit.
Do they work on older homes or unusual installations?+
Yes — reviews specifically mention installations in a house from the 1960s and complex ducted replacements where the existing ductwork was retained to reduce cost. Technicians are noted for working through complications during installs and finding creative solutions rather than walking away from difficult jobs. If your home has older wiring, unusual roof space access, or non-standard power supply, it's worth flagging that upfront so they can assess it during quoting.