New Concept Bathrooms
Philip and Mandy regularly guide customers through full bathroom selections — tiles, taps, and fittings — in a single patient consultation.
That said, the sample is small and recent ratings vary widely, with some 5-star reviews sitting alongside 1- and 2-star complaints in the same period, so it's hard to call the experience predictable. Two separate customers flagged that email confirmations or selection summaries promised by the team never arrived, which matters most if you're coordinating with a builder who needs a documented fixture list — so ask for written confirmation of your selections before you leave the store.
Their work
What it's like working with them
Based on a sample of Google reviews (17 total)
“always pleasant and patient with our decisions”
“very well priced and good quality”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About New Concept Bathrooms
Philip and Mandy are the two names that repeatedly surface across reviews — Philip for his deep product knowledge and ability to break down bathroom selections into plain language, and Mandy for her patience and design guidance during what can be a drawn-out decision process. The business operates as a bathroom products showroom and supply store in South Penrith, stocking tiles, taps, fittings, and bathroom accessories, rather than a full renovation contracting service — so homeowners coming through a builder (as some reviewers note) will be selecting fixtures here, while others shop independently. With around 13 years in the market, the store suits people who want to be walked through their choices by someone who knows the product range well, rather than those who prefer a purely self-service experience. The range has been described by at least one customer as limited compared to larger chains, so if you need a very wide catalogue of obscure fittings, it's worth calling ahead to confirm they stock what you need. Follow-up communication — order confirmations and selection summaries sent by email — has been flagged as inconsistent by more than one customer, which is worth keeping in mind if you need a written paper trail for a builder or project manager.
Best for: homeowners who want guided product selection from knowledgeable staff, couples renovating an ensuite and wanting help with colour and fixture decisions, and new-build buyers directed to a local showroom by their builder.
Location
Often needed together
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Claim This Profile — Free →Common questions about New Concept Bathrooms
What does New Concept Bathrooms actually sell — do they do renovations or just supply products?+
New Concept Bathrooms is primarily a showroom and supply store for bathroom products, including tiles, taps, fittings, vanities, and accessories. They don't appear to operate as a renovation contractor themselves. At least one reviewer came through a builder who directed them to the store for fixture selections, while others shopped independently. If you need someone to manage the full renovation, you'd engage a separate tradesperson and use New Concept Bathrooms for the products.
What are Philip and Mandy's roles, and will I deal with them directly?+
Philip appears to be the owner and the primary point of contact for product consultations — multiple reviewers specifically mention his ability to explain products clearly and make the selection process feel manageable. Mandy is a staff member praised for patience during extended decision-making visits, particularly around colour schemes and fittings. Based on reviews, it seems likely you'd deal with one or both of them directly, though the store is small and availability can vary.
Do customers find the prices competitive?+
Several reviewers mention pricing favourably, describing products as 'very well priced' and noting 'good prices' as a reason to recommend the store. The range is described by at least one reviewer as more limited than larger competitors, so if price-comparison shopping is important to you, it's worth visiting a couple of stores. Staff reportedly don't pressure customers and allow multiple visits before committing.
Should I expect written confirmation of my order or selections?+
This is worth raising explicitly before you finalise anything. Two separate reviewers reported that promised email confirmations — either order receipts or written lists of their selections — did not arrive after visits or purchases. One reviewer had to follow up multiple times before the issue was resolved. If you're working with a builder who needs a documented fixture list, ask for written confirmation of your selections on the day and follow up promptly if it doesn't arrive.
Is New Concept Bathrooms suitable if I'm building through a volume builder like Achiy Builders?+
At least one reviewer came through Achiy Builders and had their bathroom appliance selections meeting at New Concept Bathrooms, so the store does work within that type of new-build process. Philip was described as accommodating in that context. However, the same reviewer experienced communication issues around receiving their selection list in writing, which caused frustration during the build. If you're going through a builder, confirm early what documentation your builder needs and make sure you leave with it.