Highgrove Bathrooms - Penrith
Bianca dispatched a shower screen within 30 minutes of a customer's urgent phone call — and that kind of responsiveness shows up across the team.
That level of consistent staff recognition is unusual and suggests accountability rather than anonymous showroom service. Pricing comes up unprompted in a meaningful share of reviews, with customers reporting that Highgrove undercut both big-box retailers and dedicated competitors, which makes them worth visiting early in a renovation before locking in a budget. The showroom's 3D visualisation tool and Saturday trading hours are practical advantages for time-poor buyers who want to see fixtures in context rather than guess from flat samples.
Their work
What it's like working with them
Based on a sample of Google reviews (235 total)
“Never felt pressured into buying products from him”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Highgrove Bathrooms - Penrith
Highgrove Bathrooms Penrith operates as a full bathroom product showroom — the kind of place where homeowners doing a single-bathroom refresh or a multi-room new build can walk out with everything spec'd and ordered in one visit. The team roster that comes up repeatedly in reviews maps to distinct strengths: Rick (the store manager) is the go-to for complex renovations, patient walkthroughs of specifications, and tight delivery coordination; Taylor is consistently praised for guiding indecisive buyers through full quote write-ups with nothing left out; Bianca earns specific mentions for fast phone-based problem-solving, including sourcing and dispatching a shower screen within 30 minutes of an urgent call; Courtney stands out for low-pressure decision support when customers are overwhelmed; and Melissa (also appearing as Malissa) is recognised for warranty escalations resolved within an hour and for translating vague vision briefs into specific product selections. The Penrith showroom offers 3D visualisation tools to let buyers see fixtures in context before committing — something reviewers flag as genuinely useful rather than gimmicky. Pricing is frequently benchmarked by customers against Bunnings and other specialist suppliers, with Highgrove consistently coming out ahead on value without sacrificing product quality. They suit homeowners at any stage of a renovation who want knowledgeable in-store guidance, an accessible Saturday trading window, and the ability to source an entire bathroom's worth of product from one supplier.
Best for: homeowners sourcing fixtures for a full bathroom or ensuite renovation, new home builders needing to specify multiple bathrooms from one supplier, and buyers who want hands-on in-store guidance and same-day or urgent product dispatch.
Location
Often needed together
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Claim This Profile — Free →Common questions about Highgrove Bathrooms - Penrith
What areas does Highgrove Bathrooms Penrith service for deliveries?+
The Penrith store delivers locally and, based on at least one review, will dispatch to customers who live significantly further away when the in-store experience warrants it — one customer chose to pay extra freight rather than use a closer branch. For urgent orders, a reviewer reported a shower screen being dispatched and delivered within 30 minutes of a phone call. Confirm specific delivery zones and lead times directly with the store, as stock availability varies by product.
Who are the key staff to ask for at the Penrith store?+
Rick is the store manager and is repeatedly mentioned for complex renovations, bath sizing advice, and coordinating tight delivery schedules. Taylor is the name that comes up most often for full-room quotes and patient decision-making support. Bianca is frequently cited for fast phone and in-store assistance, particularly for urgent requests. Melissa (also referred to as Malissa) handles warranty escalations and is praised for translating broad renovation visions into specific product selections. Courtney is mentioned for her calm, low-pressure approach when buyers are overwhelmed by choices.
How does Highgrove Penrith's pricing compare to Bunnings or other bathroom suppliers?+
Multiple reviewers who had already visited other suppliers — including big-box retailers — specifically noted that Highgrove's pricing was more competitive. One customer described the products as 'better and cheaper than some of the other bathroom suppliers' they had visited during their search. Another called out better pricing than Bunnings. Prices appear to vary by product category, so it's worth getting a full quote rather than spot-checking individual items.
Does Highgrove Penrith offer design help for people who don't know where to start?+
Yes — the showroom includes a 3D visualisation tool that reviewers describe as genuinely useful for seeing how fixtures will look together before purchasing. Staff are consistently described as guiding first-time renovators through the process without pressure, and at least one reviewer walked in to browse and left with an entire bathroom renovation selected in a single visit. The showroom layout allows easy comparison across styles and price points.
How does Highgrove Penrith handle warranty claims or problems after purchase?+
Based on reviewed experiences, warranty issues are handled directly at store level rather than being redirected to a manufacturer. One reviewer reported a faulty shower head being assessed, approved, and a replacement made ready for collection within an hour of contacting the Penrith manager. Staff were also noted for tracking down original invoices and explaining the warranty process clearly. For peace of mind, ask at the point of purchase which items carry manufacturer warranties and what the in-store support process looks like.