Kresta Awnings Blinds Curtains Shutters Penrith
Store manager Belinda is named by customers as the go-to contact when installations hit problems.
Defective installations, missing components, and warranty disputes are mentioned across the majority of negative reviews, with multiple customers reporting months of unanswered follow-up calls. The one consistent bright spot is store manager Belinda, who is named directly in reviews as someone who can intervene effectively when things go wrong — so if you do proceed, get her contact details upfront and confirm in writing who handles defect rectification and what the process looks like before you pay your deposit. The two-year warranty is notably shorter than competitors offering five years, so ask for that comparison in writing before signing anything.
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What it's like working with them
Based on a sample of Google reviews (20 total)
“Really good selection”
What they help with
Based on what their customers hired them for
How they stack up
Context from 190 curtains & blindss in Penrith
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Kresta Awnings Blinds Curtains Shutters Penrith
Kresta Penrith operates as a showroom-based specialist in roller blinds, honeycomb blinds, shutters, awnings, and curtains — covering both supply and installation through a mix of in-house staff and subcontracted installers. The showroom has been trading for over 26 years, giving it one of the longer runs of any blind and awning retailer in the Penrith area, though that longevity hasn't shielded it from persistent service complaints. One team member stands out positively in the reviews: a sales rep praised for thorough quoting, and a store manager named Belinda who is specifically credited with stepping in to resolve a serious complaint quickly and professionally — suggesting escalation to management can sometimes unlock a better outcome. The installation side is handled by subcontractors, which reviews suggest has contributed to coordination problems: damaged products arriving on-site, missing components like remotes and bolts, and slow or absent follow-through when defects are reported. Product range spans entry-level to premium tiers including motorised awnings, but multiple customers note that warranty coverage is only two years — shorter than some competitors — and that out-of-warranty repairs require the customer to transport the product to Penrith themselves. The showroom format means you can see and touch the range before committing, which may suit homeowners who want to compare fabrics and mechanisms in person before placing a large order.
Best for: browsing a wide product range in person at a showroom, large-format blind and awning purchases where you want to see samples before committing, and homeowners who are prepared to manage the post-installation process closely.
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Claim This Profile — Free →Common questions about Kresta Awnings Blinds Curtains Shutters Penrith
What product categories does Kresta Penrith specialise in?+
The Penrith showroom stocks and installs roller blinds, honeycomb blinds, plantation shutters, motorised awnings, and curtains. Reviews mention premium-tier products including motorised awnings priced around $8,000 and full-home roller blind installations, so the range covers both mid-market and higher-end options. The showroom format means you can view fabrics and mechanisms in person before committing. For specialised or unusual requests, it's worth confirming availability directly with the store.
What do customers say about Kresta Penrith's installation process?+
Reviews describe a mixed installation experience. Several customers report that the initial quoting and sales process went smoothly, but installation is handled by subcontractors, which has been linked to issues including damaged blinds arriving on-site, missing components (one customer waited six weeks for a remote control on an $8,000 awning), and incomplete installations. Multiple reviews mention that defects reported on the day were not rectified for months despite follow-up calls. If you proceed, ask upfront who the installer is, how defects are reported, and what the resolution timeframe looks like.
What is Kresta Penrith's warranty and how do they handle repairs?+
Based on customer reviews, Kresta's product warranty is two years — shorter than some competitors in this category who offer five years. Multiple customers report that out-of-warranty complaints were dismissed, with one customer being told to uninstall, transport, and reinstall the blind themselves. One customer also reported being told a product line had been discontinued due to a known fault, only after they had already complained about it. Ask for warranty terms in writing before signing and clarify exactly what the repair process involves if something fails.
Who is the best contact at Kresta Penrith if something goes wrong?+
Reviews specifically name the store manager Belinda as someone who intervened effectively when a complaint was escalated, turning a poor experience around quickly. The sales representatives are also generally described positively — it's the post-sale coordination where breakdowns tend to occur. If you encounter an issue, asking to speak directly with Belinda appears to be the most reliable path to a resolution based on what customers have reported.
Does Kresta Penrith service areas outside of Penrith?+
Reviews mention customers from locations including Katoomba, suggesting the business does serve areas beyond Penrith itself. However, one customer from Katoomba was asked to transport a faulty blind to the Penrith showroom for repair at their own expense, so remote customers should clarify upfront whether in-home service and repairs are available at their address or whether they would need to visit the showroom. Confirm service area and callout terms before placing an order.