Patterson Pools
Grant Patterson's face-to-face quoting process and named crew — from site lead Adrian to office manager Catherine — sets this builder apart from higher-volume competitors.
The team structure is unusually transparent for a pool builder of this size, with named staff across site, operations, and admin all drawing positive mentions. That said, 13 reviews is a small sample to draw firm conclusions from, and the business has been trading for around 12 years — so the review volume is modest relative to its tenure. Ask to see examples of completed pools similar to your design brief, and request a fully itemised quote so you can compare line by line against other builders.
Their work
What it's like working with them
Based on a sample of Google reviews (13 total)
“able to complete the job quicker than we expected”
What they help with
Based on what their customers hired them for
How they stack up
Context from 166 pool builders in Penrith
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Patterson Pools
Grant Patterson leads this pool building company personally, and multiple customers flag his face-to-face quoting process as a deliberate differentiator — he won't send a quote by email alone, preferring to walk through the details in person before a client commits. His right-hand man Adrian is praised for running the site as if it were his own business, while Ben and Darcy handle the operational groundwork and Cameron, an apprentice, gets specific mentions for energy and approachability on the job. Office manager Catherine is called out by name for warm, clearly written communications — an unusual detail that points to a company where the admin side of a build is taken as seriously as the physical work. The team focuses on residential in-ground pool construction, with finished work including travertine tiling, glass pool fencing, and custom designs — and at least one reviewer notes the team had waterline tiles redone at no charge to meet their own quality standard. Patterson Pools is best suited for homeowners who want a relationship-oriented builder rather than a volume operator, and who value itemised, transparent quoting over a quick turnaround on paperwork.
Best for: homeowners wanting a custom in-ground pool with high-quality finishes, clients who prefer a face-to-face builder relationship over transactional quoting, and residential builds where transparent itemised pricing matters.
Location
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Claim This Profile — Free →Common questions about Patterson Pools
How does Patterson Pools handle the quoting process?+
Grant Patterson's quoting process is face-to-face by design — he doesn't send quotes cold via email. Customers describe receiving fully itemised quotes with no ambiguous line items, covering all inclusions at a fixed price. Multiple reviewers say this upfront transparency is what convinced them to choose Patterson Pools over competitors who had also tendered for their job. If you want a quote, expect to schedule an in-person meeting rather than a quick email exchange.
Who will actually be working on my pool build?+
Customers mention a consistent named crew: Adrian is Grant's site lead and is described as running jobs with an ownership mindset; Ben and Darcy handle operational work on site; and Cameron is an apprentice noted for being hardworking and easy to deal with. Office communications are managed by Catherine, who multiple customers single out for clear, warm correspondence. Grant himself stays involved in the daily running of the business rather than stepping back after the sale.
What do customers say about Patterson Pools' pricing?+
Across the 13 reviews available, pricing is consistently described as competitive and transparent, with several customers specifically noting there were no surprise variations or hidden costs. At least one reviewer compared multiple builders before choosing Patterson Pools partly on price. The business also has a track record of absorbing rework costs — one customer noted that waterline tiles were redone at no charge when they didn't meet the team's own standards.
How long does a pool build with Patterson Pools typically take?+
Several customers mention that their pool was completed faster than they anticipated, though no specific timelines are given in the reviews. Patterson Pools appears to manage scheduling tightly enough that customers are noting early or on-time delivery as a positive surprise. For your specific project, ask Grant to outline a build timeline at the quoting meeting so you have a clear benchmark to hold the team to.
What types of pools does Patterson Pools build?+
Reviews reference custom in-ground pool construction for residential properties, with finished examples including travertine tiling and glass pool fencing. The business operates out of Mulgrave in NSW. Reviews don't mention commercial projects, pool renovations, or maintenance work — so if you need anything beyond a new residential in-ground build, confirm directly with Grant whether it falls within their scope.