Professional Glass & Maintenance
Tradie arrived within 15 minutes of a quote inquiry — and the team replaced a shattered door at no charge when a product failed.
The standout accountability moment in this small sample is a proactive no-charge replacement of a shattered sliding door, which suggests the business doesn't go quiet when something goes wrong. The sample average (4.2★) sits below the lifetime 4.7★, and with only 3.2% of reviews in hand, it's worth reading through more of the 157 Google reviews yourself before booking a high-value or irreplaceable item job.
Their work
What it's like working with them
Based on a sample of Google reviews (157 total)
“Mark came out to take measurements and Tyron installed the new door”
“they would be replacing the sliding glass door with no charge”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Professional Glass & Maintenance
Mark handles site visits and measurements while Tyron carries out installations — a division of labour that several customers mention as part of why jobs go smoothly from quote to finish. The team covers a practical range of residential glass work, and the reviews call out dog door installations into sliding glass panels as a specific niche they handle confidently, including the tricky sizing and framing that custom pet doors require. Response times stand out: at least one customer reports a tradie arriving within 15 minutes of answering a web quote inquiry, suggesting the business is set up for fast-turnaround repairs rather than just scheduled project work. Joe-Anne is named by a customer as the front-of-house contact who makes the process feel easy, and the reception staff get a positive mention independently — which is unusual enough to note. When a defective sliding door shattered post-installation, the company replaced it at no charge without the customer having to fight for it, which gives some signal about how they handle callbacks. With roughly 22 years of trading as a sole trader operation, this is a hands-on team rather than a large depot — worth keeping in mind if you're planning a complex multi-site job versus a single residential repair.
Best for: urgent single-window repairs needing same-day response, dog door installations into sliding glass doors, and straightforward residential glazing jobs where you want a consistent named team from measure to install.
Location
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Professional Glass & Maintenance
How quickly does Professional Glass & Maintenance respond to repair requests?+
At least one customer reported receiving a follow-up email within minutes of submitting a web quote, and a tradie arrived at their home roughly 15 minutes after they replied. This suggests the business is set up for fast-turnaround residential repairs, not just scheduled project work. That said, this is based on a single review, so response times may vary depending on workload and location. It's worth asking about availability when you first reach out.
Can Professional Glass & Maintenance install a dog door into a sliding glass panel?+
Yes — this comes up specifically in multiple reviews and appears to be a service they handle regularly. The process mentioned by customers involves Mark coming out to take measurements first, then Tyron completing the installation. Customers who had this done described the result as professional and the turnaround as quick. If you have a non-standard door size, it's worth confirming dimensions when you request a quote.
What happens if something goes wrong after the job is done?+
One customer reported a new sliding glass door shattering after installation, and after a few days the company called back to confirm they would replace it at no charge — and did. That's the only post-job incident in the reviews available, so it's a single data point, but it does suggest they follow through when a product fails. If you're concerned about warranty terms, ask them to confirm their callback policy in writing before work begins.
Who will I be dealing with at Professional Glass & Maintenance?+
Customers name several specific people: Mark handles site visits and measurements, Tyron carries out installations, and Joe-Anne is the coordination contact who customers describe as informative and easy to work with. Reception staff also get a positive mention as a team. Being a sole trader operation, the team appears small and hands-on, which means you're likely dealing with the same people from quote to completion.
Does Professional Glass & Maintenance handle delicate or heirloom items like antique mirrors?+
Reviews don't give a confident answer here — the available sample includes one negative experience involving a teak-framed heirloom mirror that was damaged during the job. This is a single isolated review out of 157 total, so it's hard to draw conclusions, but if you have a fragile or irreplaceable item, it's worth discussing how they plan to handle it before you hand it over, and getting any care agreements confirmed in writing.