Swan Lock Service
Connor matches period-appropriate locks to character homes while Lachlan handles commercial jobs competitors wouldn't return calls for.
Technicians Lachlan and Connor are named directly, which suggests the team is small enough that you're likely to get someone consistent rather than a rotating roster of contractors. The sample skews entirely five-star, but 5 reviews is a thin window into 114 total, so it's worth asking which technician will attend your job and whether they've handled your specific lock type before, particularly if you have an older property or a non-standard door.
Their work
What it's like working with them
Based on a sample of Google reviews (114 total)
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Swan Lock Service
Connor and Lachlan are the two technicians named across the sample reviews, and they handle noticeably different kinds of work: Connor has been praised for advising on character home security — matching period-appropriate hardware to older properties without ruining the aesthetic — while Lachlan is the name that comes up for commercial sites, electronic smart lock installations, and responsive emergency-style jobs where other locksmiths didn't bother calling back. A third technician, Liam, has been recognised for working in active medical settings, fitting a lock change around a busy GP surgery with minimal disruption. The business covers both residential and commercial work, and the reviews suggest they're particularly useful when the job is non-standard — sourcing locks for difficult door configurations, fitting electronic locks and walking customers through phone setup, or navigating a situation where multiple competitors went quiet. What's notable is their communication workflow: customers across different job types mention email, phone, and in-person contact all being smooth, with arrival times kept and small finishing details (like vacuuming up drill shavings) handled without being asked. GST-registered and operating as a company, Swan Lock Service sits at a point in the market where they're big enough to take commercial contracts but still run with the hands-on accountability of a small team.
Best for: electronic smart lock installation with full setup support, security upgrades on older character homes, and commercial or medical sites where discretion and punctuality matter.
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Claim This Profile — Free →Common questions about Swan Lock Service
Does Swan Lock Service handle commercial jobs, not just residential?+
Yes — reviews mention commercial site work explicitly. One customer describes Lachlan attending a busy medical centre to change a front door lock, managing the job around constant interruptions from patients. Another mentions urgent commercial locksmith work that other companies had refused or ignored. If you have a commercial property, it's worth confirming scope and after-hours availability when you call.
Can Swan Lock Service install electronic or smart locks?+
Electronic lock installation is mentioned directly in the reviews, with Lachlan completing a smart lock install and walking the homeowner through setting it up on their phone. If you have a specific brand or model in mind, it's worth confirming compatibility before booking, particularly for older or non-standard door frames which the team has also dealt with.
How responsive are they to enquiries and urgent jobs?+
Multiple customers in the review sample specifically note that Swan Lock Service responded and attended while other locksmiths they contacted never called back at all. One review describes urgent commercial work being handled promptly after other providers failed to reply. Reviews don't specify exact response windows, so call rather than email if the job is time-sensitive.
Who will actually show up to do the work?+
Based on the reviews available, the team includes at least three named technicians — Lachlan, Connor, and Liam — each praised for different job types. Lachlan is mentioned most frequently for commercial and electronic lock work, Connor for older character homes, and Liam for busy public-facing sites. When you book, asking which technician will attend gives you a clearer sense of who to expect.
Do they work on older or heritage-style homes?+
One review specifically calls out Connor for advising on how to secure an old character home while keeping its original style intact — sourcing window and door locks that matched the property's aesthetic rather than fitting generic modern hardware. If your home has period features or non-standard fittings, mention this when you enquire so they can confirm they can source appropriate hardware.