The Installers
Jacob Pinna personally quotes, installs, and supports most jobs — including free phone troubleshooting months after install.
The business is approaching two years old as a registered entity, yet review history in the sample stretches back to 2017, suggesting Jacob has been operating in this space under various structures before the current registration. Trajectory across the sample is mixed: the majority of reviews are strongly positive, but there are a small number of 1-star accounts describing unfinished work, poor responsiveness to follow-up requests, and billing disagreements — patterns that appear in different jobs rather than a single incident, so they're worth noting. Before booking, it's reasonable to confirm in writing exactly what the quote covers, get a specific completion timeline, and check that any outstanding sensor or intercom components are itemised — the positive experiences here are genuinely strong, and the concerns cluster around scope and follow-through rather than installation quality itself.
What it's like working with them
Based on a sample of Google reviews (101 total)
“recommend the right setup without pushing unnecessary extras”
“The Installers was the cheapest quote I received”
“every camera was positioned perfectly for maximum coverage”
What they help with
Based on what their customers hired them for
How they stack up
Context from 214 security & cctvs in Perth
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About The Installers
Jacob Pinna leads The Installers with a hands-on approach across both residential and commercial security jobs, and his name appears throughout the reviews as the primary contact, consultant, and on-site installer. Siva (also called Sivah) handles installations alongside Jacob and draws specific praise for precision camera placement and keeping cable runs clean and tidy. The business specialises in Hikvision-branded systems — NVRs, IP cameras, video intercoms, and doorbell cameras — and Jacob is noted for recommending the right setup without pushing unnecessary upgrades, including informing customers about LGA council rebates that can offset costs. Jobs range from single-camera upgrades and NBN-related network fixes through to full new-build fit-outs combining alarms, CCTV, intercoms, POE switches, and ethernet data points. After-sale support is a recurring differentiator: multiple customers mention Jacob walking them through app setup or troubleshooting over the phone months after the original job, at no extra charge. The team suits homeowners who want a complete, explained, walk-away-knowing-how-to-use-it security install rather than a drop-and-go fit.
Best for: complete Hikvision CCTV and alarm installs in Perth homes, new-build security fit-outs combining cameras, intercoms, and networking, and homeowners who want thorough app setup and ongoing phone support after the job.
Location
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Claim This Profile — Free →Common questions about The Installers
Who actually turns up to do the work at The Installers?+
In most cases it's Jacob Pinna himself, who handles the quote, installation, and post-install walkthrough. Siva (also referred to as Sivah) works alongside Jacob on larger jobs and is specifically praised for precise camera positioning and tidy cable management. Some reviews also mention a team member named Sam. For smaller jobs, Jacob often attends solo.
What brand of security equipment does The Installers use?+
The Installers work primarily with Hikvision products — cameras, NVRs, video intercoms, and doorbell cameras. Multiple customers note that Jacob confirmed their Hikvision gear is genuine, and one long-term customer had an independent professional verify this. Jacob is also noted for explaining the Hikvision app setup thoroughly on the day of installation.
What does The Installers' pricing look like compared to competitors?+
Across the reviews analysed, pricing is consistently described as competitive — one customer received four separate quotes and found The Installers to be the cheapest. Packages appear to range from standard alarm installs through to full systems including cameras, intercoms, NVRs, and networking gear. Jacob is also noted for informing customers about LGA council rebates that can reduce the out-of-pocket cost.
Do they provide support after the installation is complete?+
Post-install support is one of the most frequently mentioned strengths in the reviews. Jacob is described as available by phone to walk customers through troubleshooting, app reconnections after modem changes, or password resets — often at no charge. That said, a small number of reviews mention difficulty getting responses to follow-up service requests for faulty sensors, so it's worth confirming the support process for warranty or repair work upfront.
Can The Installers handle new builds as well as existing homes?+
Yes — reviews include jobs at new builds, established homes, and commercial premises. Jacob has been noted for meeting customers at new builds after hours to discuss pre-installation planning, and completed fit-outs combining CCTV, alarms, intercoms, POE switches, and ethernet data points in a single visit. For large or complex jobs, confirm the full scope of work in writing before the install date.