JBL Glass
Katie calls ahead with an arrival window and the crew leaves no dust behind.
The consistent thread is they answer the phone, turn up when they said, and clean up when they finish. That sounds basic, but multiple customers say it's the exception among glaziers around here. Katie runs the office and rings ahead with a real arrival window, while Brett and Troy do jobs from shower screens to full ceiling-height wardrobe builds. One customer said JBL was the only glazier of four who bothered returning the call. For custom work like tabletop glass templated to fit, Troy gets praised specifically for the measuring. Ask for him on anything where a tight fit matters.
Their work
What it's like working with them
Based on a sample of Google reviews (46 total)
“Katie and the team were really helpful”
“it was great that they arrived at the agreed time”
“left not a speck of dust”
“measure Tuesday morning, install Wednesday morning”
“awesome price and fantastic customer service”
What they help with
Based on what their customers hired them for
How they stack up
Context from 418 glass & glaziers in Port Macquarie
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About JBL Glass
Brett, Troy, and the crew handle their own installs, so nobody blames a subcontractor when the mirror goes in crooked. Katie in the office rings you the morning they're coming and gives a real window, not a vague arvo. Reviews show a proper walk-in wardrobe niche, mirrored doors and shower screens, but it's the odd jobs that prove their range. A doggy door into a glass slider, a glass top templated for a dining table to the millimetre, cutting down existing mirrored doors so a chest of drawers fits. One hardware store customer said they were the only glazier of four who bothered calling back. That says a lot in a regional market like Thrumster.
Best for: custom wardrobe door builds and repairs, quick window callbacks on shower screens, jobs with tight fit tolerances like tabletop glass, and anyone tired of chasing glaziers in the Port Macquarie hinterland.
Location
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Claim This Profile — Free →Common questions about JBL Glass
Does JBL Glass do anything beyond shower screens and wardrobe doors?+
Yes. Reviews mention doggy doors cut into glass sliders, glass tabletops templated to fit, mirrored doors for a salon, and taking away existing mirror doors to trim down. If it's glass and measured, they seem game.
Who will actually turn up to my job?+
Brett and Troy are the names most often praised for installs and measuring. Katie runs the office and contacts you before arrival. One review mentions Matt on a shower screen job.
How fast can I get a job done?+
Review timelines are strong. People report quotes within 24 hours, shower screens measured Tuesday and installed Wednesday, and mirrored wardrobe doors delivered two days after ordering.
Do they clean up after themselves?+
Several reviews mention this specifically. Brett covered flooring before fitting wardrobe doors and one customer said there was not a speck of dust left. Tidiness reads as standard practice.
Are they reliable after the initial quote?+
Customers repeatedly say JBL arrived at the agreed time and finished within the window they gave. A few noted this was unusual among local trades.