CRM Electrical Control & Air Conditioning
Craig's team draws specific praise for multi-day investment property electrical fitouts, including daily photo updates throughout the job.
This is the dominant negative signal and it clears the threshold to mention clearly. The flip side is that when jobs do go ahead, the solar and large electrical fitout reviews are genuinely detailed and specific — Craig's team on a multi-day investment property job drew praise for daily photo updates and thorough work, and solar inverter replacements were completed the day after contact. The safest approach with this business is to confirm your appointment by phone the morning of the job, ask for a direct contact number for the attending technician, and get any scope-of-work and pricing agreed in writing before work begins.
Their work
What it's like working with them
Based on a sample of Google reviews (37 total)
“Don't go anywhere else for your solar systems”
“Craig also reported in everyday with updates and photos of the 3 day job”
What they help with
Based on what their customers hired them for
How they stack up
Context from 498 air conditionings in Rockhampton
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About CRM Electrical Control & Air Conditioning
Craig leads the team at CRM Electrical Control & Air Conditioning, and he's the name that comes up in the most detailed positive reviews — specifically for large multi-day electrical jobs like full property fitouts covering power points, lights, fans, and split-system installs across investment properties. The business covers both air conditioning and general electrical work, with solar panel installation and inverter replacement featuring prominently in the reviews that go well — one customer had a faulty solar inverter diagnosed and swapped out within 24 hours of calling. On the air conditioning side, they handle servicing, regassing, leak diagnosis, and new installs of split systems; the installs that earn praise are noted for cleanliness and professionalism, while the positive solar reviews consistently describe staff who explain systems in plain language without being pushy. Residential work — both owner-occupied homes and investment properties — appears to be the primary focus, with a handful of reviewers mentioning multi-day jobs on rental properties suggesting they're comfortable with larger scope work for landlords. That said, the reviews show a wide split in experience: some customers describe smooth, prompt jobs handled in a single visit, while others document repeated no-shows, communication breakdowns, and billing disputes — so the outcome seems to depend heavily on which team members and scheduling staff are involved on any given job.
Best for: solar inverter replacement and new solar system installs, full electrical fitouts on investment or rental properties, and split system air conditioning installation where the job can be clearly scoped in advance.
Location
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Claim This Profile — Free →Common questions about CRM Electrical Control & Air Conditioning
What types of air conditioning work does CRM Electrical handle?+
Based on customer reviews, they cover split system installation, AC servicing and cleaning, regassing, and leak diagnosis. New installs that go smoothly draw praise for professionalism and cleanliness. However, a handful of reviews describe AC repair jobs where the underlying fault wasn't resolved after multiple visits, so for complex diagnostic work it's worth asking upfront what the diagnostic process involves and what's covered if the issue isn't fixed first time.
Do they do solar panel work as well as air conditioning?+
Yes — solar installation and inverter replacement appear in several reviews and tend to draw the most consistently positive feedback of any service category. One customer had a faulty inverter diagnosed and replaced within a day of calling. Another had a 15-year-old system removed and replaced. The solar team is specifically described as knowledgeable and not pushy when explaining system options.
How reliable is CRM Electrical with keeping appointments?+
This is the area where reviews diverge most sharply. A significant number of reviewers — across different years — describe confirmed bookings where the technician didn't arrive and no call was made to explain the absence or reschedule. Some customers report this happening multiple times in a row. Positive reviewers describe jobs that were booked and completed promptly. To manage this risk, it's worth calling the morning of your appointment to reconfirm and asking for a direct contact number for your technician.
What do customers say about pricing and billing practices?+
Pricing feedback is mixed and warrants attention. Several reviews mention receiving invoices for jobs they dispute — including one customer who had cancelled an appointment in advance but was still billed for the visit, and another who describes charges well above what was quoted for a job's duration. At least two reviews mention debt collection follow-up for unpaid disputed invoices. To protect yourself, ask for written scope-of-work and pricing before any work starts, especially for after-hours callouts.
Are they suited to larger electrical jobs like investment property fitouts?+
The most detailed positive reviews involve exactly this kind of work — Craig and his team completing a full two-storey rental property fitout covering power points, lights, fans, switches, and air conditioners over three days. That reviewer specifically called out daily progress updates and photos sent by Craig throughout the job. If you're a landlord or property investor with a substantial scope of work, this appears to be an area where the business performs at its best.