Keily's Appliance & Electrical
One of the few Yeppoon operators to handle both appliance repairs and licensed electrical work — with named technicians customers ask for by name.
Named technicians are praised specifically and repeatedly: Graham, Riley, Rogan, and Adam each get called out by name for professional, tidy, knowledgeable work on electrical and appliance jobs. It's worth knowing that several reviews — roughly 4 out of the 45 sampled — mention a difficult experience when contacting the office around warranty or authorised-repair enquiries, so if your job involves a manufacturer warranty claim, it may be worth being patient or confirming the scope of their authorisation before your first call. For standard appliance repairs and residential electrical work in the Yeppoon area, the weight of evidence points to a competent, long-established local team worth contacting.
Their work
What it's like working with them
Based on a sample of Google reviews (55 total)
“left everything really clean and tidy”
“We have been dealing with Keilys for over 20 years”
What they help with
Based on what their customers hired them for
How they stack up
Context from 300 appliance repairs in Rockhampton
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Keily's Appliance & Electrical
Keily's Appliance & Electrical covers both sides of the trade — appliance repair and licensed electrical work — which is unusual for a regional Queensland operator and means you can sort a broken dishwasher and a dodgy switchboard in the same call. Owner Jason Keily takes the field himself on jobs, particularly electrical work, while named technicians Graham and Riley handle installations like ceiling fans, security lights, and smoke alarms; Adam draws specific praise for his electrical knowledge; and Rogan is called out by name for his polite, thorough manner on service calls. Front-of-house, Tracey manages bookings and is described by long-term customers as a genuine asset for keeping clients informed through lengthy warranty waits — though a handful of reviews flag friction at first contact, particularly around warranty and authorised-repair enquiries, so it's worth knowing what to expect if your call involves a manufacturer warranty claim. The business acts as an authorised warranty repairer for several appliance brands in the Yeppoon area, making it one of the few options locals have when a warranty repair is mandatory — and reviewers who've used them across multiple jobs over many years consistently describe them as reliable for that ongoing relationship. They service at minimum the Yeppoon and Zilzie areas and have completed jobs ranging from fridge and washing machine repair to power board upgrades, oven installation, and smoke alarm compliance work. For homeowners who want a tradie who explains options, cleans up after the job, and doesn't push unnecessary replacements, multiple reviewers specifically call out that the team fixes appliances rather than upselling new ones.
Best for: warranty appliance repairs in the Yeppoon area, residential electrical installs like fans and smoke alarms, and homeowners who want a single local business to handle both appliance and electrical work.
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Claim This Profile — Free →Common questions about Keily's Appliance & Electrical
What appliance brands does Keily's Appliance & Electrical do warranty repairs for?+
Keily's acts as an authorised warranty repairer for several appliance brands in the Yeppoon region, making them one of the few local options when a manufacturer warranty repair is required. Reviews confirm they handle warranty jobs for washing machines, cooktops, and dishwashers, among others. If you're unsure whether your brand is covered, it's worth calling ahead to confirm — a few reviewers note that not every brand or appliance type falls within their authorisation. Having your appliance model and warranty details ready when you call will help avoid any miscommunication.
Which areas around Yeppoon does Keily's service?+
Reviews confirm they travel to at least Yeppoon and Zilzie for electrical and appliance jobs. As a regional operator with around 21 years of local activity, they're likely familiar with the broader Capricorn Coast area. Reviews don't specify the full geographic boundary, so if you're outside central Yeppoon it's worth checking your address with them directly when booking.
What do customers say about Keily's pricing?+
Most reviewers describe the pricing as fair or reasonable, with several specifically using phrases like 'value for money' and 'no hidden expenses.' One reviewer noted a call-out fee that felt a bit steep, and appliance parts are priced at retail rather than online rates — standard for trade service providers. The overall pattern across 45 reviews is that customers feel the cost is justified by the quality of work, particularly for appliance repairs where the alternative is buying a replacement unit.
Does Keily's fix appliances or recommend replacing them?+
Multiple reviewers specifically call out that Keily's attempts to repair appliances rather than steering customers toward buying new ones — one customer described them as the first fridge repairer they'd found who actually fixed the fridge. This appears to be a consistent approach across the team. If your appliance is repairable, this is a business that will generally attempt the repair rather than writing it off.
How quickly can Keily's respond to a job booking?+
Response times vary depending on current workload. One reviewer noted they couldn't get an immediate booking but were contacted the very next day after a cancellation came up — suggesting the team actively manages their waitlist. For non-urgent electrical and appliance work, customers generally describe the booking and scheduling process positively. If you have an urgent job, it's worth mentioning this when you call as availability may open up sooner than the standard queue.