Flick
Named technicians Ash M and Troy Wigginton turn up across dozens of reviews for jobs ranging from termite treatments to bird proofing.
The office team is genuinely mentioned as a strength, not just filler: multiple customers credit Denise, Jaie, and Kim with fast turnaround and clear communication before anyone sets foot on site. Two reviews in the sample do raise a billing concern — both describe difficulty getting refunds after cancelled services — so if you're taking out a subscription plan, it's worth confirming the cancellation and refund terms in writing before signing up. The recent review window shows more rating variance than the earlier period, which is worth noting, though the majority of recent reviews remain strongly positive. Ask the office to confirm which technician will attend your job — most of the standout experiences in the reviews are tied to a named person.
Their work
What it's like working with them
Based on a sample of Google reviews (120 total)
“Troy was also looking out for our pets and personal items before he sprayed”
What they help with
Based on what their customers hired them for
How they stack up
Context from 234 gutter cleanings in Rockhampton
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Flick
Flick operates as a nationally-backed pest control service delivered locally by a team of named technicians — and the reviews make it easy to match each person to what they do best. Ash M is the standout name across termite inspections, rodent management, bird proofing, and solar panel cleaning, consistently praised for thoroughness and clear safety briefings around pets. Troy Wigginton handles annual general pest treatments and termite pump-in services, with customers repeatedly noting his punctuality and willingness to walk through treatment steps in plain language. Anthony B covers general pest control with a reputation for professional product knowledge and a calm, solution-focused manner on site. Beyond standard general pest treatments, the team handles more specialised work including bird proofing, pigeon deterrence, timber pest inspections, and bed bug eradication — services that go well beyond what most suburban pest controllers offer. The office side — with Denise, Jaie, Kim, Beth, and Ella all mentioned by name — runs a responsive booking operation that can turn same-day appointments around when needed. Flick's subscription plan (marketed as the 'Flick Plan') includes free return visits within the contract period, which suits homeowners dealing with ongoing ant, cockroach, or rodent pressure rather than a one-off problem.
Best for: ongoing subscription-based pest management for residential homes, specialist termite inspections and treatments, bird proofing and pest jobs requiring a named technician with demonstrated expertise.
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Claim This Profile — Free →Common questions about Flick
Can I request a specific technician when booking with Flick?+
Based on the reviews, several customers have had repeat visits from the same technician, suggesting you can request someone specific. Ash M, Troy Wigginton, and Anthony B are the most frequently mentioned names across the 50 reviews we analysed. It's worth asking the office directly when booking — Denise, Jaie, Kim, and Ella are all mentioned as helpful at the booking stage. Confirming your preferred technician upfront gives you the best chance of a consistent experience.
Does Flick offer same-day pest control appointments in Kawana?+
At least one review confirms a same-day appointment — a customer who called at 1:30pm had technicians arrive by 3pm the same day. That said, availability will depend on the time of year and current demand, so it's not guaranteed. The office team is frequently praised for being responsive and easy to reach, so calling directly gives you the clearest answer. If it's urgent, mention that when you call.
What does Flick's subscription pest plan include?+
Reviews reference a 'Flick Plan' and a 'Silver Package' that includes free return visits within the service year if problems persist after the initial treatment. Multiple customers mention being on the plan for several years and finding it good value for ongoing pest management like ants, cockroaches, and rodents. Two reviews in our sample raised concerns about refund delays after cancelling a subscription, so it's worth asking the office to explain the cancellation terms clearly before you sign up. Getting the refund and cancellation policy in writing is a reasonable precaution.
Does Flick handle more than just standard pest spraying?+
Yes — the reviews cover a broader range of services than typical general pest treatment. Customers mention termite inspections and pump-in treatments, bird proofing, pigeon deterrence, bed bug eradication, rodent control programs, and solar panel cleaning alongside gutters and roof areas. Ash M and Troy Wigginton are both mentioned in connection with the more specialist jobs. If you have a less common pest problem, it's worth describing it to the office at the time of enquiry to confirm they cover it.
Are Flick technicians careful around pets during treatment?+
Pet safety comes up in multiple reviews unprompted, which is a good sign. Ash M is specifically noted for working around dogs and explaining post-treatment safety precautions clearly. Troy Wigginton is also mentioned as proactive about checking for pets before spraying. One customer noted a technician explained exactly how to keep cats safe during and after the service. If you have animals at home, mention it when booking so the technician can plan accordingly.