Hales Plumbing & Roofing Rockhampton
Bree and Shawn are named by nearly every reviewer — for very different, complementary reasons.
That said, the 9 reviews available tell a notably coherent story: Bree (coordination) and Shawn (trade work) are named repeatedly and for distinct reasons, which suggests the roles are clearly defined and the communication process is deliberate rather than accidental. The standout practical detail is emergency responsiveness — multiple reviewers mention same-day or faster attendance for burst pipes and urgent leaks, so if you need a local tradie who picks up the phone and shows up quickly, that pattern is worth noting. For larger planned jobs like re-roofing or new gutter runs, ask upfront about current lead times given this is a sole-trader operation.
Their work
What it's like working with them
Based on a sample of Google reviews (10 total)
“Bree addressed all the issues and followed through”
“the cost was extremely reasonable”
What they help with
Based on what their customers hired them for
How they stack up
Context from 234 gutter cleanings in Rockhampton
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Hales Plumbing & Roofing Rockhampton
Run by Shawn (the licensed plumber and roofer on the tools) and Bree (who manages client communication, scheduling, and project coordination), this is a dual-trade sole trader operation covering both plumbing and roofing — a combination that makes them unusually handy for gutter and drainage work where the two trades overlap. Bree is repeatedly singled out for her communication style: walking clients through quotes, flagging issues as they arise mid-job, and handling after-service follow-up without being chased — reviews from a remote rental property job and a complex asbestos cement re-roof both highlight her specifically. Shawn draws praise for showing up fast in emergencies (one review describes him arriving within 20 minutes of a burst pipe), explaining technical issues in plain language, and being straightforward about what actually needs doing versus upselling. Their work spans gutter and roof repairs, full re-roofs, new gutter installation, hot water systems, shower leaks, burst pipes, and general plumbing maintenance — making them a practical one-call option for homeowners who need both trades. They appear well-suited to residential jobs, including rental properties managed remotely, where clear communication between site and owner matters. Given the sole-trader structure, capacity for large concurrent jobs may be limited, so it's worth checking lead times for non-urgent work.
Best for: emergency plumbing callouts in Rockhampton, gutter installation and maintenance on residential properties, complex re-roofing projects requiring close client communication, and remotely managed rental properties where reliable follow-through matters.
Location
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Claim This Profile — Free →Common questions about Hales Plumbing & Roofing Rockhampton
Does Hales Plumbing & Roofing handle emergency callouts?+
Yes — emergency responsiveness is one of the clearest patterns across their reviews. One customer describes Shawn arriving within 20 minutes of a burst pipe in the ceiling, and another mentions same-day attendance for a bad water leak. Bree handles the incoming call and dispatches from there. If you have an urgent plumbing issue, it's worth calling directly rather than booking online.
What areas do they service?+
They're based in The Range, Rockhampton, and reviews mention jobs completed in Rockhampton itself and Mount Morgan. Reviews don't specify a formal service radius, so if you're outside the immediate Rockhampton area, confirm coverage when you call. The Mount Morgan job was a rental property, suggesting they're willing to travel at least regionally for the right job.
Who will I be dealing with — and what are they each responsible for?+
Bree handles client-facing communication: taking your initial call, managing quotes, updating you during the job, and following up on any after-service items. Shawn does the trade work on-site — plumbing repairs, roofing, gutters. Multiple reviews name both of them specifically, so the division of roles appears consistent rather than ad hoc. For a planned job, expect Bree to be your main point of contact throughout.
Can they handle both roofing and plumbing on the same property?+
Yes — the business is licensed across both trades, which is relatively uncommon and particularly useful for gutter and drainage work where the two overlap. Reviews mention jobs ranging from full asbestos cement re-roofs and new gutter installation through to shower leaks, burst pipes, and hot water system replacements. If you have issues that span both trades, you may be able to manage them through a single operator rather than coordinating two separate contractors.
What do customers say about their pricing?+
Two reviewers describe the cost as 'extremely reasonable,' and the business has received no negative comments about pricing across the 10 reviews available. That said, the sample is small and doesn't include enough detail to give a specific price range. For larger jobs like re-roofing, reviews mention Bree will walk you through the quote and modify it as needed, which suggests a transparent quoting process — worth asking for a detailed itemised quote upfront.