Kerr Solutions IT
Named technicians, same-day repairs, and in-store PC parts that locals say rival online pricing.
Bruce, Kevin, Ash, Kyle, and Andrew each appear across multiple independent reviews tied to specific outcomes: correct part selection, fast fault diagnosis, thorough cleaning work, and urgent sourcing under time pressure. From the 50 reviews analysed, not a single complaint surfaced about pricing, quality of work, or follow-through — the sample skews heavily positive, and the 4.9★ lifetime average across 617 reviews reinforces that this isn't a recent blip. If your job is genuinely Security & CCTV installation (the listed category), confirm directly with them whether that's a current active service — the review record is almost entirely about PC hardware and repair, so it's worth a quick call to check scope before booking.
Their work
What it's like working with them
Based on a sample of Google reviews (617 total)
“Kevin and Bruce were very professional and took the time to problem solve”
“priced competitively with online retailers”
What they help with
Based on what their customers hired them for
How they stack up
Context from 383 security & cctvs in Rockhampton
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Kerr Solutions IT
Kerr Solutions IT operates out of Rockhampton's Musgrave Street as a full-service computer and electronics store, but their actual breadth goes well beyond retail — they repair, clean, diagnose, build, and upgrade PCs with in-house technicians, and they stock components (GPUs, RAM, PSUs, cases, SSDs) that locals consistently say rivals online pricing. The team behind the counter includes Bruce, praised repeatedly for matching parts to individual needs and double-checking builds before customers leave; Kevin, who fields more complex diagnostic and upgrade questions; Ash, noted for deep technical knowledge on components; Kyle, who customers credit for meticulous teardown and cleaning work including a full rescue of a cat-damaged PC; and Andrew, who handles phone inquiries and urgent sourcing. Their working style is deliberately low-pressure — multiple reviewers note staff offering several options (including refurbished) without steering anyone toward unnecessary spend, and they're known for explaining trade-offs in plain language rather than tech jargon. Turnaround is consistently fast: GPU installs completed same-day, CPU faults diagnosed within 30 minutes, and full PC revivals done within an hour or two. While the Google category lists Security & CCTV, the clear focus from customer experience is PC hardware sales, repairs, diagnostics, and custom builds — worth knowing if you're looking primarily for standalone CCTV installation work.
Best for: PC repairs and component upgrades with same-day turnaround, sourcing specific PC parts locally without waiting for online delivery, budget-conscious buyers who want honest advice on refurbished vs new options, and non-technical customers who need clear guidance on what their computer actually needs.
Location
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Claim This Profile — Free →Common questions about Kerr Solutions IT
What PC repair and upgrade services does Kerr Solutions IT actually do in-store?+
Reviews document a wide range of hands-on work: GPU and CPU replacements, RAM upgrades, motherboard swaps, full PC cleaning (including a complete teardown and component rescue after pet damage), PSU testing, SSD installs, and Windows upgrades. They also build custom PCs from components the same day in some cases. Technician Kyle is specifically credited for meticulous cleaning and reassembly work, while Kevin and Bruce handle diagnostics and upgrade consultations.
Do they stock parts on the shelf, or do I need to order and wait?+
Multiple reviewers note being surprised by the in-store range — one specifically came in expecting to find nothing locally and walked out with a uATX case and 650W PSU within the hour. They've been noted to stock GPUs (including GTX 1050 Ti), RAM, cases, thermal paste, PSUs, and used SSDs like a Samsung 870 EVO. Prices are described by customers as competitive with online retailers, which is the main reason several have switched from ordering online.
How quickly can they turn around a repair or upgrade?+
Turnaround times mentioned in reviews are consistently fast: a faulty CPU was diagnosed within 30 minutes, a GPU install was completed in under two hours, and one customer left for 90 minutes and returned to a completed upgrade. For urgent situations — one reviewer needed a laptop power pack with a tight work deadline — Andrew organised same-day resolution. Complex jobs like full PC cleaning and reassembly after significant damage take longer, but communication during the process is noted as strong.
Is Kerr Solutions IT the right place for Security and CCTV installation?+
The Google listing categorises them under Security & CCTV, but across 50 detailed reviews, the work described is almost entirely PC hardware, repairs, and retail. There's no customer review evidence of CCTV installation jobs. If you're looking specifically for camera system installation rather than IT or computer work, it's worth calling them directly to confirm whether that's an active service before making the trip or booking.
What's the experience like for someone who isn't technically confident?+
Several reviews come explicitly from non-technical customers — including grandparents accompanying family members, people who describe themselves as unfamiliar with computers, and someone returning a second-hand purchase needing an unusual monitor connector. Staff are repeatedly described as patient, jargon-free, and willing to walk through options without pressure. One customer noted being given security and problem-solving guidance alongside their purchase. The consensus is that you don't need to know what you need before walking in.