PureComm
Glenn's team has handled one client's full telecoms journey — analogue, digital, and NBN — for over a decade.
The standout practical signal from the longer review is that this team handles carrier disputes and fault resolution on your behalf, which is a genuine time-saver if you're a small business tired of Telstra hold queues. Before engaging them, it's worth confirming whether they cover your specific suburb around Allenstown and whether their office phone system experience extends to the type of setup you're running — the reviews don't get into brand or scale specifics.
Their work
What it's like working with them
Based on a sample of Google reviews (2 total)
“no longer waste time dealing with Telstra”
“go to for all things telecommunications and has been for over 10 years”
What they help with
Based on what their customers hired them for
How they stack up
Context from 383 security & cctvs in Rockhampton
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About PureComm
Glenn leads a small telecommunications team that has been guiding clients through major network transitions — analogue to digital to NBN — for over a decade, which puts them well ahead of most generalist security and comms providers in hands-on infrastructure history. Where many operators hand you off to Telstra for fault resolution, PureComm appears to act as a direct intermediary, taking on carrier-level troubleshooting so clients don't have to navigate those queues themselves. The business covers both mobile and office phone systems, suggesting they work across residential and small-to-medium commercial environments rather than focusing on one segment exclusively. With around 13 years of operation and GST registration as a company, they carry the structural credentials of an established commercial entity rather than a sole trader side operation. Based on what little review data exists, their appeal seems to be the long-term relationship model — repeat clients who consolidate all their comms and connectivity needs through one point of contact rather than managing multiple vendors.
Best for: small businesses wanting a single point of contact for all telecommunications needs, clients seeking someone to manage NBN and carrier fault resolution on their behalf, and organisations navigating phone system upgrades or infrastructure transitions.
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Claim This Profile — Free →Common questions about PureComm
What types of jobs does PureComm typically handle?+
Based on available reviews and their business profile, PureComm works across telecommunications broadly — including NBN setup and troubleshooting, office phone systems, and mobile solutions. One long-term client specifically mentions they handle both mobile and office phone systems without issue. They appear to serve small-to-medium businesses as well as potentially residential clients, though the review evidence skews toward business customers. Confirm your specific setup with Glenn directly to make sure it falls within their scope.
Does PureComm deal with Telstra issues on my behalf?+
One reviewer explicitly states they no longer deal with Telstra directly — they go straight to PureComm and the team resolves faults from there. This suggests PureComm acts as a managed intermediary for carrier-level problems, which can save significant time for businesses. However, the specifics of what that arrangement covers aren't detailed in the review data available, so it's worth asking Glenn upfront what their process is for carrier disputes and how they handle escalations.
How long has PureComm been operating and who runs it?+
PureComm has been active for approximately 13 years and is structured as a company rather than a sole trader operation. Glenn is named in reviews as the principal contact and is credited with guiding at least one client through the full transition from analogue to digital to NBN over more than a decade. The business is GST registered, which is standard for a company of this longevity. Reviews reference 'Glenn and his team,' suggesting there are additional staff beyond just the owner.
What areas around Allenstown does PureComm service?+
PureComm is based in Allenstown, QLD, but the available reviews don't specify their full service radius or whether they travel to surrounding suburbs and regions. Given they operate as a company with a team rather than a single operator, there's a reasonable chance they cover a broader area — but you'll need to confirm this directly with them. It's worth mentioning your specific location when you make first contact.
What do customers say about PureComm's communication and reliability?+
The two available Google reviews are both positive, with one long-term client describing the team as 'consummate telecommunication professionals' and noting they handle transitions and fault resolution smoothly. The other review is brief but affirming. With only 2 reviews to draw from, it's not possible to assess patterns around response times, pricing, or communication style with any confidence. If reliability is a priority, ask for references from existing business clients when you reach out.