RKL Security
Mitch has been called to locked-out families, stranded travellers, and snapped car keys — and reviewers say he shows up fast every time.
The 16-year operating history and GST registration add some structural weight for homeowners who want more than a new player in the market. With such a small review pool it's hard to say much about pricing patterns or how the business performs on larger installation projects — reviews touch on that work but don't go into depth — so it's worth asking upfront about quote timeframes and any call-out fees for after-hours jobs.
Their work
What it's like working with them
Based on a sample of Google reviews (15 total)
“Within 20 minutes had arrived and was able to save the night”
“install deadbolts screen door lock and keyed alike our locks”
“a day earlier than first arranged”
What they help with
Based on what their customers hired them for
How they stack up
Context from 383 security & cctvs in Rockhampton
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About RKL Security
Mitch is the name that runs through almost every review here — he handles the full scope of jobs himself, from car lockouts and broken door locks to deadbolt installations, keyed-alike setups, and snapped or lost car keys. That breadth across automotive, residential door hardware, and emergency response is more than the generic 'locksmith' label suggests, and it's worth noting for homeowners who need someone who can do it all in a single callout. He covers at least as far as Calliope, which puts a meaningful radius around Gladstone Central, and the roadtrip lockout story confirms he turns up for non-locals passing through too. The speed of response stands out as a recurring pattern — one household described him arriving within 20 minutes for a family locked out at night, and another had a car sorted before they finished lunch. There's also a small admin team behind the phone line, mentioned once, which suggests calls don't go straight to voicemail when Mitch is on a job. RKL has been operating roughly 16 years and is GST-registered, which points to a business of some size and tenure rather than a recent sole-trader side hustle.
Best for: emergency residential lockouts needing a fast response, travellers locked out of their vehicles in or around Gladstone, and homeowners wanting deadbolts or keyed-alike lock systems installed in a single visit.
Location
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Claim This Profile — Free →Common questions about RKL Security
Does RKL Security offer after-hours emergency callouts?+
Yes — multiple reviewers specifically tested this and found it to be genuine. One review describes Mitch arriving within 20 minutes for a family locked out late at night, and another recounts him responding immediately to a parent whose toddler was stuck in a room with a broken lock. Reviewers explicitly call out that the '24/7' claim holds up in practice. It's still worth confirming any after-hours call-out fees when you ring.
What areas does RKL Security cover from Gladstone Central?+
Reviews confirm they service at least as far as Calliope, with one customer getting deadbolts and keyed-alike locks installed there. Mitch also responded to a traveller passing through Gladstone on a road trip, suggesting he's willing to travel for the right job. For anything outside the immediate Gladstone area, it's worth calling ahead to confirm coverage and any travel surcharge.
Can RKL Security handle car key problems, not just door locks?+
Yes — automotive work appears in several reviews. Mitch has been called out for lost car keys, keys locked inside vehicles, and a snapped key on a brand-new car. Reviewers describe these jobs being handled quickly and at what they considered a fair price, though no specific pricing figures are mentioned. If you have a newer or keyless-entry vehicle, it's worth checking whether they can programme replacement keys for your specific make.
Who actually shows up for jobs — is it a one-person operation?+
Mitch is the technician named in almost every review and appears to handle jobs personally. One reviewer also mentions an admin person who answered the phone, which suggests there's some back-office support so calls aren't missed when Mitch is on a job. Whether additional field technicians are available for peak periods isn't something the available reviews confirm, so if scheduling is tight, ask when you book.
What do customers say about RKL Security's pricing?+
Only one reviewer directly comments on price, describing the charge for a car lockout as 'great price' — but that's a single data point from a small review pool, so it's hard to draw any conclusions. No reviewers mention pricing concerns or unexpected charges. As with any locksmith, it's worth asking for an estimate before the job starts, particularly for after-hours callouts or automotive key replacement where costs can vary significantly.