Security Queensland Pty Ltd
Technicians Jacob, Bassim, and Derek named individually across reviews for hands-on installs and thorough post-install walkthroughs.
That level of name-level praise across multiple roles suggests a team with genuine depth rather than one person carrying the operation. The rating trajectory is worth noting honestly: earlier reviews cluster around 5 stars, while the more recent window includes a handful of 1-star complaints around after-sales contact and a scheduling failure, which pulls the recent average to 4.4 stars — so it's worth asking upfront how they handle post-install support and what their process is if you need to reach them after job completion. For homeowners wanting a full Hikvision system installed with no ongoing subscription costs, the evidence points clearly in their favour; for ongoing maintenance or troubleshooting on existing systems, confirm their after-sales process before signing.
Their work
What it's like working with them
Based on a sample of Google reviews (33 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 383 security & cctvs in Rockhampton
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About Security Queensland Pty Ltd
Security Queensland specialises in Hikvision camera and alarm system installs for residential properties, and their consistent use of one brand across their work means technicians arrive already fluent in the hardware. Mitch — who appears across the most reviews as the primary contact — is repeatedly called out for patient pre-sale explanations, particularly for homeowners who aren't tech-savvy, and for staying reachable after installation. Jacob handles site surveys and then leads the physical install himself, which customers note removes the usual disconnect between 'what was quoted' and 'what gets done on the day.' Bassim and Derek are the field technicians most often mentioned by name, with Bassim praised for training customers on the completed system and Derek for professionalism and willingness to adapt camera placement on-site. The team leans toward full system installs — CCTV plus intruder alarm plus video intercom — rather than single-device jobs, and reviews suggest they're especially well-suited to homeowners upgrading from an older or failing system. Their pricing draws repeated positive mentions specifically because Hikvision systems carry no ongoing subscription fee for footage access, which sets them apart from cheaper consumer-grade alternatives.
Best for: full Hikvision CCTV and alarm system installs for residential properties, homeowners upgrading from a failing or outdated security system, and non-technical customers who want thorough on-site training after installation.
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Claim This Profile — Free →Common questions about Security Queensland Pty Ltd
What security brands does Security Queensland work with?+
Security Queensland focuses almost exclusively on Hikvision, one of the leading professional-grade security brands. Multiple customers specifically mention choosing them for Hikvision expertise, and the team notes there's no ongoing subscription fee to access your footage after the first 12 months — unlike many consumer-grade alternatives. If you already own a Hikvision system and need work done on it, it's worth confirming scope directly as one review flagged an issue around customer-supplied equipment.
Does Security Queensland do a site inspection before installing?+
Yes — Jacob is named across several reviews as the team member who conducts the site survey and then leads the physical installation himself. Customers specifically praise this continuity, noting that because Jacob already knows the property from the survey, the install day runs faster and camera placements are more considered. For remote or island properties, at least one review noted the team adapted camera angles on-site when a pre-visit wasn't possible.
How is Security Queensland's after-sales support?+
This is the area with the most mixed feedback. Many customers mention Mitch being available even on days off to answer questions, and several praise quick phone support for user errors after installation. However, a small number of more recent reviews report difficulty reaching the business by phone or email for ongoing support issues, so it's worth asking specifically about their post-install contact process and response commitments before you book.
Is Security Queensland suitable for homeowners who aren't tech-savvy?+
Reviews suggest this is actually one of their stronger suits. Mitch is repeatedly mentioned for taking time to explain systems clearly before and after installation, and Bassim is called out by name for thorough post-install training sessions. Multiple customers describe themselves as not technically minded and still feeling confident operating their system after handover. If clear explanations matter to you, this appears to be a genuine strength based on what customers report.
What does Security Queensland typically charge?+
Pricing is described as 'competitive' and 'reasonably priced' across multiple reviews, and their website apparently displays package prices upfront which customers appreciate. The value argument reviewers make most often is around Hikvision's lack of monthly subscription fees compared to cheaper consumer systems. Exact pricing varies by job complexity — the team provides electronic quotes which can be reviewed and accepted online, and a deposit is required to lock in a booking date.