A-Care Service Washing Machine Dryer and Dishwasher Repairs
Customers call Mark first because he'll tell you to buy new if that's the smarter move — even over the phone, for free.
That kind of integrity earns long-term loyalty, and several reviewers mention using him for many years as a result. That said, three reviewers describe the same pattern: paying a callout fee, being told a part needs ordering, then experiencing no follow-up contact and unanswered calls — a genuine inconsistency worth flagging. Given this business has around 20 total reviews and is a sole trader, it's worth confirming job status and a clear return-visit commitment in writing before paying any upfront fee.
Their work
What it's like working with them
Based on a sample of Google reviews (20 total)
“diagnose my issue over the phone and give me the instructions”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About A-Care Service Washing Machine Dryer and Dishwasher Repairs
Mark is the central figure at A-Care — a sole trader who handles washing machine, dryer, and dishwasher repairs across the Sutherland area, and several customers mention he has been their go-to technician for decades, not years. What sets him apart from other appliance repairers is a willingness to tell callers not to bother with a repair when a new appliance makes more financial sense — he's done this over the phone, for free, on multiple occasions, forgoing a callout fee rather than taking unnecessary work. He's known for fast turnaround by local standards, with customers noting availability within a day or two compared to the multi-week waits common elsewhere in the industry. Mark works across a wide range of brands — Miele, LG, and others are mentioned — and reviewers note he can often diagnose faults over the phone before he's even visited. A separate technician named John is also mentioned in at least one review handling LG error-code faults and sourcing parts directly, suggesting the business occasionally operates with more than one person in the field.
Best for: homeowners wanting an honest repair-vs-replace opinion before spending money, long-running appliance faults that benefit from phone diagnosis before a visit, and budget-conscious repairs on brands like Miele or LG in the Sutherland area.
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Claim This Profile — Free →Common questions about A-Care Service Washing Machine Dryer and Dishwasher Repairs
What appliances does A-Care Service repair?+
A-Care focuses specifically on washing machines, dryers, and dishwashers — this isn't a generalist appliance shop. Reviews mention repairs across brands including Miele and LG, and the business appears to stock or source parts directly for common fault types. Mark also handles microwaves based on one review, though the core speciality is laundry and kitchen appliances.
Does Mark charge for a callout if he decides the appliance isn't worth fixing?+
Several customers report Mark advising them over the phone — before any visit — that their appliance isn't worth repairing, and doing so without charging anything. This has been noted specifically for dishwashers, washing machines, and at least one microwave. It's worth calling first to describe your fault, as he may be able to give you a steer before you commit to a callout fee.
How quickly can A-Care typically get to a job?+
One long-term customer specifically notes availability within a day or two, contrasting this favourably with multi-week waits from other repairers in the area. However, as a sole trader, availability will depend on current workload — it's best to call and confirm timing rather than assume the same turnaround applies at all times.
Are there any concerns I should know about before booking?+
Three reviewers describe a similar experience: paying a callout fee, being told a part needs to be ordered, and then not hearing back despite follow-up calls. This is a notable pattern given the small total review count. To protect yourself, ask for a clear timeframe for the return visit before paying any upfront fee, and get confirmation in writing or by text if possible.
Who actually turns up — is it always Mark?+
Most reviews name Mark as the technician, and he appears to run the business primarily as a sole trader. However, at least one review names a technician called John who carried out an LG washing machine repair and supplied the parts — so it's possible a second technician assists occasionally. Reviews don't clarify how frequently John is involved, so it's worth asking when you book.