Door Rescue
Peter personally attends almost every job — and regularly fixes doors other specialists have already given up on.
From the reviews we analysed, the standout detail is the roller upgrades — he doesn't just swap like-for-like but installs heavy-duty or stainless steel rollers, which is why customers describe doors gliding better than the day they were installed. Payment on completion (not upfront) is a genuine differentiator mentioned explicitly by one reviewer who'd been burned by a competitor's advance-payment terms. If you're booking, it's worth noting he operates as both 'Door Rescue' and 'Door Lock N Roll' — both names appear in reviews for the same person and business, so don't be thrown by the variation.
Their work
What it's like working with them
Based on a sample of Google reviews (149 total)
“I had previously been told could not be done”
“explained the issues with the door clearly and professionally”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Door Rescue
Peter Upton is the owner-operator behind Door Rescue, and his name appears in nearly every review — which tells you this is hands-on work, not a dispatch service sending out unknown subcontractors. He specialises in repairing and restoring sliding, bi-fold, and stacking doors that other tradies have written off: multiple customers mention being told by a previous contractor the job couldn't be done, only for Peter to fix it on the first visit. His toolkit covers roller replacement (including upgrades to heavy-duty or stainless steel rollers), jammed locking mechanisms, dropped frames on large double-glazed doors, and re-hanging timber bi-fold panels — including correcting other installers' mistakes. Greg is mentioned alongside Peter in a handful of commercial and multi-door jobs, suggesting a second technician joins for heavier or more complex work. Payment is on completion, not upfront — one reviewer specifically contrasted this with a competitor who demanded 50% before committing to a date — and jobs are typically quoted via email before attendance. Door Rescue suits homeowners facing a stubborn repair that's already beaten one tradie, or anyone who needs a door specialist rather than a general handyman.
Best for: stubborn sliding or bi-fold door repairs that have defeated other tradies, complex bi-fold re-hanging or dropped-frame corrections, and homeowners who want the owner on-site rather than a subcontractor.
Location
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Door Rescue
How quickly can Door Rescue typically attend a job?+
Based on the reviews we analysed, same-day or next-day attendance is common — multiple customers mention calling on a Tuesday and having Peter arrive Wednesday morning, or receiving a same-day visit. Weekend web enquiries are typically followed up first thing Monday. Response time appears to be one of the business's genuine strengths, though availability will vary with workload, so it's worth calling directly to check.
What types of doors does Door Rescue work on?+
Reviews cover a wide range: large glass sliding patio doors, timber and aluminium bi-fold doors, internal sticking doors, flyscreen and insect screen doors, stacking double-glazed doors, and heavy commercial-grade sliding doors. Several jobs involved correcting previous installers' mistakes rather than straightforward repairs. If you have an unusual or oversized door, the evidence suggests it's worth calling — Peter has taken on jobs other specialists declined.
What does Door Rescue charge, and when do you pay?+
Reviews describe pricing as fair and occasionally cheaper than competitors, though no specific figures are mentioned. One customer explicitly notes that Door Rescue's payment-on-completion model contrasted with a competitor who demanded 50% upfront before committing to a date. Quotes are typically provided via email before the job, and the final amount has matched the quote in the reviews that mention pricing.
Does Peter work alone or does he bring a team?+
Peter Upton handles most jobs solo, but a colleague named Greg is mentioned in a handful of reviews — typically on larger or more complex multi-door commercial jobs. For a standard sliding or bi-fold door repair, expect Peter to attend personally. The reviews make clear this is an owner-operated business where the person quoting the job is the person doing the work.
Can Door Rescue fix a door that another tradie said was beyond repair?+
Several customers specifically mention this scenario — one was told by a sliding door specialist to call a builder instead, another was told their roller doors would need full replacement, and a third had endured two failed visits from other tradies before calling Peter. In each case reviewed, Peter fixed the problem on his first visit. If you've already had an unsuccessful repair attempt, that appears to be exactly the kind of job this business takes on.