PT Garage Doors and Gates
Nathan arrived at 9:36pm and fixed an unhinged garage door in under half an hour — on his own.
Named technicians Craig, Nathan, and Steve appear in enough reviews to suggest consistent crew assignments rather than a rotating roster of contractors, which tends to mean accountability on the job. It's worth noting that the more recent reviews in our sample averaged slightly lower than the earlier ones, so while the overall picture remains strongly positive, it's worth asking at booking whether the same technicians who've earned those earlier reviews are still on the tools. When getting a quote, confirm whether MyQ or app-based setup assistance is included in the service, as one customer felt that part was left to them without guidance.
Their work
What it's like working with them
Based on a sample of Google reviews (726 total)
“Every detail was explained after the completion of installation”
“pricing competitive, neither the cheapest nor the most expensive”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About PT Garage Doors and Gates
PT Garage Doors and Gates specialises in motorised garage door and gate installations, motor replacements, spring and cable repairs, and door servicing — with a particular strength in same-day and after-hours emergency response that several customers have called out by name. Technicians Craig, Nathan, Steve, and Peter each appear across multiple reviews: Craig and Nathan are consistently praised for punctuality and clear post-installation walkthroughs, Steve is named for efficient motor installs and follow-up communication, and Peter is credited with handling complex conversion jobs — like single-to-double garage upgrades on sloped driveways — where other providers have walked away. The team works predominantly with Merlin motors and roller door systems, and reviewers repeatedly note that installers leave no mess, explain warranty and maintenance steps on the spot, and finish within the quoted timeframe (commonly under an hour for a motor swap). Their emergency response stands out in the sample: one customer received a callback at 8:28pm and had a technician on-site within the hour on the same night, after the garage door came off its tracks and left the house unsecured. Office staff — Karina, Bianca, and Jodi are mentioned by name — field inquiries quickly and send booking confirmations and update messages via text and email throughout the process. PT Doors suits homeowners who need urgent repairs, want a motorised upgrade to an existing manual door, or have a tricky install that other providers have declined to quote.
Best for: after-hours emergency garage door repairs where security can't wait, motorised Merlin motor upgrades on existing roller or panel lift doors, and complex garage conversions that other providers have been unwilling to quote.
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Claim This Profile — Free →Common questions about PT Garage Doors and Gates
Does PT Garage Doors and Gates do emergency callouts outside business hours?+
Yes — multiple customers in the review sample describe calling after 8pm and receiving a callback within minutes, with a technician on-site within the hour. One reviewer had a door come off its tracks at night, leaving the house unsecured, and Nathan arrived and completed the repair the same evening. When calling after hours, the phone system prompts you to select the emergency option, which connects you to someone local rather than an offshore call centre. It's worth confirming their current after-hours coverage area when you call, as availability may depend on technician location.
Which garage door motors does PT Doors typically install?+
Merlin motors are the brand most frequently mentioned across customer reviews, with several customers specifically noting they requested Merlin and PT Doors supplied it at a competitive price. Installers are described as knowledgeable on Merlin warranties and operational features, and they typically walk homeowners through the system before leaving. The team also works with MyQ smart home integration, though at least one customer noted the app setup was left for them to complete online — worth clarifying at booking whether full setup assistance is included.
What do customers say about PT Doors' pricing?+
Reviewers consistently describe PT Doors as competitively priced without being the cheapest option on the market — several customers mention shopping around before choosing them. A motor replacement with new remotes is the most commonly referenced job type, with customers generally expressing satisfaction with the value. One customer felt a routine service call at $170 was steep for the work involved, so it's worth asking for a clear breakdown of what's included in a service visit before booking. For larger jobs like new door installations or motor upgrades, multiple reviewers found the quote matched the final invoice.
How long does a typical garage motor installation take?+
Most reviewers who mention timing report that a motor replacement or new motorised door installation takes approximately one hour, which aligns with what installers quote upfront. Several customers note the team arrived punctually — sometimes a few minutes early — and completed the work within the promised window. For more complex jobs like single-to-double door conversions or installations in tight or sloped spaces, the timeline may vary, and Peter is the team member most associated with those larger scope jobs based on review mentions.
Does PT Garage Doors also handle electric gate repairs?+
Yes — at least one customer in our review sample describes PT Doors replacing a blown electric gate motor alongside a garage spring repair on the same visit. The review notes the team identified and fixed an unrelated rattle in the gate during the same job. Reviews don't go into detail about the full range of gate types or brands they service, so if you have a specific gate system, it's worth describing it when you call to confirm they carry compatible parts.