Lance Locksmiths
Steve arrives, explains the problem first, then fixes it — and customers notice the difference.
That's not a throwaway compliment: multiple reviewers independently flag that he walked them through what was needed before lifting a tool, and at least two mention the price landed better than expected. The small sample size means we can't speak to how he performs across every service type or what more recent jobs have looked like, so it's worth asking him directly about your specific lock type or door configuration before booking. For landlords or businesses needing a tax receipt, the GST registration is confirmed.
Their work
What it's like working with them
Based on a sample of Google reviews (107 total)
“explained clearly and patiently what was required”
“the price was very fair”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Lance Locksmiths
Steve — the sole operator behind Lance Locksmiths — handles both residential and light commercial locksmith work across the Illawong area, and reviews consistently point to him as someone who takes time to explain what's actually wrong before touching anything. That's not standard: multiple customers note he walked them through options and answered unrelated lock questions on the spot, without charging extra for the consultation. He's been active for nearly 11 years as a sole trader, which means you're getting the same person every time — no subcontractors or rotating staff to second-guess. Jobs mentioned across reviews include door alignment fixes in commercial warehouses, new doorknob installations, and general lock servicing, suggesting he's comfortable across a range of work rather than locked into one niche. For urgent callouts, customers flag that he responds to phone calls immediately and proactively sends arrival time updates — useful if you're standing outside your own front door. The business is GST-registered, which matters for anyone needing a tax invoice for a rental property or commercial premises.
Best for: residential lockouts requiring a fast same-day response, light commercial door and lock repairs, and homeowners or landlords who want a sole operator who explains the job before starting rather than just invoicing after.
Location
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Claim This Profile — Free →Common questions about Lance Locksmiths
What areas does Lance Locksmiths cover?+
The business is based in Illawong, NSW, and reviews mention jobs completed in nearby suburbs including Barden Ridge. As a sole trader operating across the southern Sydney area, it's worth calling Steve directly to confirm whether he covers your specific suburb before booking. Response times in the local area appear fast based on reviewer feedback.
Does Steve at Lance Locksmiths do emergency callouts?+
Based on the reviews available, Steve answers his phone quickly and provides proactive updates on arrival time — both of which point to a business set up to handle urgent jobs rather than just scheduled appointments. Reviewers describe him arriving promptly after initial contact. For confirmed emergency availability and any after-hours surcharge, call him directly to check current capacity.
What do customers say about pricing at Lance Locksmiths?+
Two reviewers in our sample specifically called the pricing fair, with one noting the work was completed promptly and the cost was reasonable. There are no complaints about pricing across the 5 reviews we reviewed, though we only had access to a small sample of the 107 total. For quoted work, Steve appears to explain the scope and cost upfront before proceeding.
Can Lance Locksmiths handle commercial or business lock jobs?+
Yes — at least one review describes Steve fixing a misaligned front door at a warehouse in coordination with a facilities manager, so he's familiar with commercial environments and can work alongside business staff. The business is GST-registered, meaning it can issue proper tax invoices for commercial or investment property jobs. For larger or more complex commercial fitouts, discuss the scope with Steve directly.
Will I be dealing with Steve directly or sent a subcontractor?+
Lance Locksmiths is registered as a sole trader, and every review in our sample names Steve as the person who showed up and did the work. There are no mentions of other technicians or subcontractors across the reviews we reviewed. This means you're booking the same person each time, which is useful if you want continuity across multiple jobs or rental properties.