Websters Master Locksmiths
Andrew arrived in under 10 minutes — then extracted a snapped key and cut a replacement in 15.
Worth knowing before you book: five reviewers raised concerns about call-out fees being charged when a technician was unable to complete a job or when the problem recurred shortly after — if you're booking for a difficult-to-diagnose fault, it's worth asking upfront what happens to the service fee if the job can't be resolved. The trajectory across 47 reviews shows more variability in recent feedback than earlier reviews, which means the experience isn't uniform — this is a business where a clear, well-defined job tends to go well, and ambiguous or contested jobs occasionally don't.
Their work
What it's like working with them
Based on a sample of Google reviews (53 total)
“took time to explain the problem with the locking mechanism”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Websters Master Locksmiths
Andrew, the owner, personally handles on-site assessments and complex jobs — reviews single him out for tackling 35-year-old lock mechanisms, snapped keys in exposed doorways, and same-day emergency callouts, often arriving faster than his own quoted window. Jason is the installation specialist on the team, with one reviewer describing him completing a three-hour caravan lock overhaul in a drenching downpour without stopping. Harry handles service calls and is specifically praised for explaining fault diagnoses before doing any work. Bud and Ned round out the crew for commercial and multi-site jobs. The shop's strongest niche is master-keying systems — reducing multiple locks to a single key across caravans, residential properties, and commercial buildings — alongside stocking and ordering specialised European hardware like EVVA 4KS cylinders that most suburban locksmiths can't access. They operate as a sole trader out of Caringbah but cover mobile work across the Sutherland Shire and have been doing so for roughly 12 years. The in-store team also handles automotive key fob repairs that would otherwise cost hundreds at dealerships, with at least one customer getting a fix done in five minutes at no charge.
Best for: emergency lockouts in the Sutherland Shire, consolidating multiple locks onto a single master key, automotive key fob repairs before spending on dealership replacements, and EVVA or specialist European lock hardware.
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Claim This Profile — Free →Common questions about Websters Master Locksmiths
Does Websters Master Locksmiths do emergency callouts and how fast do they arrive?+
Yes, they handle emergency lockouts as a core part of their work. Multiple reviewers report arrival times faster than quoted — one customer was given a 30-minute window and had Andrew at the door in under 10 minutes. They also handle after-hours jobs, with reviews specifically mentioning reasonable after-hours fees. If you're in the Sutherland Shire, same-day response for straightforward lockouts appears to be the norm.
What is Websters' policy on call-out fees if they can't fix the problem?+
This is worth clarifying before you book. Five reviewers in the sample raised concerns about being charged a service or call-out fee in situations where the technician couldn't resolve the issue or where the problem recurred shortly after. The business has responded to some of these complaints directly on Google. Ask upfront what the fee structure is if the job turns out to be unresolvable or requires a follow-up visit.
Can Websters consolidate multiple locks onto a single key?+
Master-keying is one of their most reviewed specialties. Customers mention jobs ranging from 7-lock residential properties down to a single key, through to caravan lock consolidations. Andrew typically handles the initial on-site assessment to work out the right solution, with the installation sometimes completed by Jason on a follow-up visit. Reviewers describe the results as working well and being competitively priced.
Do they handle automotive key fob repairs?+
Yes, and it's a service worth trying before going to a dealership. At least one reviewer was quoted over $330 for a replacement key fob elsewhere and had their existing fob fixed in-store in five minutes at no charge. Results will depend on the specific fault, but the in-store team at the Caringbah shop handles these — it's worth calling ahead with your car make and model to confirm they can help.
What areas does Websters cover for mobile locksmith work?+
Their shop is based in Caringbah and reviews mention mobile work across the Sutherland Shire. Reviews don't specifically list suburb coverage limits, so if you're outside the immediate Shire area, it's worth calling to confirm whether they service your location and whether a travel fee applies.