Astra Appliance Service
Roy regularly advises customers against repairs to save them money, even when it costs him business.
From 63 Google reviewsFrom our sample of 50 reviews, the consistent pattern is same-day availability, punctual arrivals, and completing most jobs on the spot with a well-stocked van. Two negative reviews mention missed appointments and an incorrect diagnosis, but these appear isolated against the overwhelming pattern of reliable service.
Their work
What it's like working with them
Based on a sample of recent customer reviews (63 total)
“replaced our oven element and dryer fan belt on the spot”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Astra Appliance Service
Roy leads this one-person operation specializing in diagnosing appliance problems across dishwashers, washing machines, ovens, fridges, and dryers. What sets him apart is his willingness to advise customers when repairs aren't economically viable — multiple reviews mention him recommending against repairs to save customers money. He offers same-day service for urgent breakdowns and provides free troubleshooting over the phone, often solving simple issues without charging a callout fee. Roy handles everything from quick part replacements to full appliance installations, with particular expertise in diagnosing complex electrical faults that other technicians miss. With 36 years of experience, he's known for arriving when promised and completing most repairs on the spot with parts carried in his van.
Best for: honest appliance diagnostics when you're unsure about repair viability, same-day emergency breakdowns, and straightforward repairs without upselling pressure.
Location
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Claim This Profile — Free →Common questions about Astra Appliance Service
Does Roy provide same-day service for appliance breakdowns?+
Yes, multiple customers mention Roy providing same-day service when other repairers quoted week-long waits. Reviews specifically mention him squeezing customers into busy schedules and arriving the same day they called, even during COVID restrictions. He appears to prioritize urgent breakdowns over scheduled maintenance work.
Will Roy try to upsell unnecessary repairs?+
The opposite — Roy is consistently praised for his honesty in recommending against repairs when appliances aren't worth fixing. Eight reviews specifically mention him advising customers to replace rather than repair, or to use appliances until they fail naturally. Several customers note this integrity sets him apart from other service providers who push expensive repairs.
Does Roy charge for phone consultations?+
No, multiple reviews mention Roy providing free troubleshooting over the phone and even talking customers through simple fixes without charging callout fees. Some customers specifically mention him helping them solve problems remotely rather than booking unnecessary service visits, demonstrating his customer-first approach.
What areas does Astra Appliance Service cover?+
Based in Rozelle, Roy services the Inner West including Glebe as mentioned in reviews. One recent review mentions his business has moved further away from some previous service areas, so it's worth confirming coverage for your specific location when booking.